IT SUPPORT ANALYST III

We are looking for a motivated IT Support technician to manage, monitor, and repair IT equipment systems. As the face of IT, the technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments.
The position of the Computer Support Technician is to provide day-to-day technical support to the company employees. This role requires a high level of technical proficiency and requires an individual with strong communication skills. You must be able to diagnose and resolve issues related to Laptops, mobile devices, printers, videoconferencing, TEAMs, business application software and (VPN) effectively.
This position is responsible for quick resolution to any IT problems. It also includes sophisticated audio-visual equipment. The approach initially is focused on quick resolution to problems but over time it will evolve into mentoring the customer base to be more self-sufficient by using self-help tools available to them.

To be successful in this position, you should possess excellent problem-solving and critical thinking skills, extensive technical knowledge, and good task management abilities. The preferred candidate should have the ability to connect with users on a level where he can anticipate their need and be prepared to deliver a solution and introduce new technology.

• Build in-depth knowledge of what client base wants to achieve, then deliver on all promises.
• Setting up and installing new hardware and software on MS Windows and MAC OS. (We are a Microsoft shop)
• Provide daily contact with manager and perform general IT maintenance tasks, resolve moderate to complex problems.
• Coordinate more complex IT issues with higher level support staff, while owning and tracking the issues through resolution.
• Maintaining hardware and software by conducting regular maintenance and updates.
• Work on projects for upgrading firmware, software, and outdated hardware systems.
• Performing regular tests of the Video conferencing equipment.
• Documenting every detail using the ServiceNow ticketing system.
• Ability to explain technical terms to someone without expert computer knowledge. Specially file saving and retrieving in SharePoint and computer/network file structures.
• Keeping the IT Management team informed on all issues.
• Ability to come in early and stay late. Some light travel is required.

POSITION QUALIFICATIONS:

• Bachelor’s Degree from an accredited university OR High School Diploma or GED and 6 years of Technology experience
• 2 years of integrating or building technical solutions
• 2 years of leading collaboration discussions to solve business problems
• This position is not eligible for sponsorship. Must have indefinite employment authorization.

PREFERRED QUALIFICATIONS:

• Reliable transportation is a must. You will be asked to drive to various company buildings within DFW area. (we reimburse for mileage driven for company work)
  WORK BEST CATEGORY:Category C - Days in the office will either be designated days or will vary week to week from 2-5 days
  HOURS:8:00am - 5:00pm Monday - Friday
  SALARY:To Be Determined Based on Individual Experience