Help Desk Support Specialist
InTech Network Solutions – Salisbury, MD (Primary)
Travel to satellite offices: Berlin, Millsboro, Seaford (Required)

ABOUT US

InTech Network Solutions is a complete IT Services and Managed Service Provider (MSP) supporting small to medium-sized enterprises across multiple industries. We pride ourselves on delivering high-quality, customer-focused IT solutions and becoming a trusted technology partner for our clients.

POSITION OVERVIEW

We are seeking customer service–oriented Help Desk Support Specialists to join our team. As part of the front-line support team, you will resolve technical issues efficiently and accurately while maintaining the high standards of customer value and service that InTech is known for.

Responsibilities

• Serve as the first point of contact for clients seeking technical support.
• Provide troubleshooting assistance and guide customers through solutions.
• Escalate unresolved issues to higher-level support when necessary.
• Track, route, and redirect problems to the appropriate resources.
• Maintain and update customer records; produce activity and status reports.
• Follow up with customers to ensure full resolution and satisfaction.
• Document all support interactions properly and ensure timely closure of cases.
• Recommend improvements to processes, tools, or procedures.
• Continuously build knowledge of help desk procedures, products, and services.

Requirements

• Proven work experience in a help desk or IT support role.
• Proficiency with help desk software, remote support tools, and ticketing systems.
• Strong client-facing, communication, and interpersonal skills.
• Advanced troubleshooting ability and the capacity to multi-task effectively.
• Customer-focused with an outgoing personality and ability to work directly with users.

Summary Details

• Primary Location: Salisbury, MD
• Satellite Offices: Travel required to Berlin, Millsboro, and Seaford. (required)
• Work Environment: On-site (not remote).
• Employment Type: Full-time
• Benefits: Full-time employees eligible after a waiting period.

Job Type: Full-time
Pay: $15.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance

Application Question(s):

• What about this job posting interests you?

Ability to Commute:

• Salisbury, MD 21801 (Required)

Ability to Relocate:

• Salisbury, MD 21801: Relocate before starting work (Required)

Willingness to travel:

• 50% (Required)

Work Location: In perso

• Serve as the first point of contact for clients seeking technical support.
• Provide troubleshooting assistance and guide customers through solutions.
• Escalate unresolved issues to higher-level support when necessary.
• Track, route, and redirect problems to the appropriate resources.
• Maintain and update customer records; produce activity and status reports.
• Follow up with customers to ensure full resolution and satisfaction.
• Document all support interactions properly and ensure timely closure of cases.
• Recommend improvements to processes, tools, or procedures.
• Continuously build knowledge of help desk procedures, products, and services