IPRS Group are a leading health and wellbeing business comprising of 4 organisations all providing a diverse range of clinical products to a wide range of clients in the public and private sectors. IPRS Group provide support to our organisations whose services have a huge impact into improving the lives of thousands of people each year.
We are looking for a IT Support Technician to add a to our exciting, can do, up beat IT Support Team. Ideally you will have a can do attitude as well as euthanistic and customer oriented. If you think this is you then please read on.

EXPERIENCE:

• A minimum of 1-2-years IT experience (E)
• Experience of using various Microsoft programs (E)
• Experience of using IT technologies:
• Clients; Windows 10/11, Desktop, Laptop, Mobile Phones and tablets (E)
• Servers: Windows Server, Linux Distributions, Azure Cloud, 365, Exchange, Entra, Intune portals (E)
• Knowledge of 3CX Admin Console (D)
• Apple Business Manager Portal for Iphone Setup (D)
• Domain: Active Directory, Group Policies and File Servers (E)
• Security/Networks: Anti-Virus, Backups, Firewalls, Routers, VPN, Telephony (3CX) (D)

KNOWLEDGE:

• Using and Supporting Microsoft Office (E)
• Supporting computer networks (E)
• Installing PCs/Upgrading software (E)
• Supporting custom applications (D)
• Data download and transfer (E)
• Network and system monitoring (E)
• Routine system administration (E)

Qualifications: (E) Essential (D) Desirable

• GNVQ/NVQ Level 2 qualification or equivalent or
• 6 GCSE/O level passes Grade 9-4 (A*-C) or equivalent, including English and Math
• Recognized ICT qualifications (D):
• CompTIA A+
• CompTIA Security+
• MCSE: Server Infrastructure
• MCSE: Desktop Infrastructure
• MCSA: Windows 7/8/10/11
• Full UK Driving License (E)
• Ability to pass DBS Checks (E

MAIN JOB DUTIES WILL INCLUDE:

As an IT Support Technician for IPRS Group, you will be responsible for IT Support across the IPRS Group including:

• Provide IT Support to end users across all businesses
• Completing allocated tasks to a high standard
• Answering inbound calls, recording IT issue requests within a task, with desired outcome and time taken
• Handling of new hardware requests, including ordering, setup and distribution
• Completing assigned project work to a high standard as prescribed by the IT Manager
• Monitoring of Desktops, Servers and Networks

TO BE SERIOUSLY CONSIDERED FOR THE ROLE OF IT SUPPORT TECHNICIAN, PLEASE HAVE THE FOLLOWING:

Qualifications: (E) Essential (D) Desirable

• GNVQ/NVQ Level 2 qualification or equivalent or
• 6 GCSE/O level passes Grade 9-4 (A*-C) or equivalent, including English and Math
• Recognized ICT qualifications (D):
• CompTIA A+
• CompTIA Security+
• MCSE: Server Infrastructure
• MCSE: Desktop Infrastructure
• MCSA: Windows 7/8/10/11
• Full UK Driving License (E)
• Ability to pass DBS Checks (E)