JOB SUMMARY

We are seeking a dedicated and skilled IT Support Technician to join our dynamic IT support team. The successful candidate will be responsible for providing exceptional technical support to our users, ensuring that all IT issues are resolved efficiently and effectively. This role requires strong communication skills and a customer-focused approach, as you will be the first point of contact for technical queries.

REQUIREMENTS

• Proven experience in providing IT support or technical support in a help desk environment.
• Strong knowledge of computer hardware components and software troubleshooting techniques.
• Familiarity with networking concepts including TCP, DNS, VPNs, firewalls, and LAN setups.
• Experience with RMM software and remote takeover of client system is advantageous.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Strong analytical skills to diagnose problems effectively and propose appropriate solutions.
• A proactive approach to customer service with a commitment to resolving user issues promptly.
• Relevant certifications in IT support or networking would be beneficial. If you are passionate about technology and enjoy helping others solve their IT challenges, we encourage you to apply for this exciting opportunity as an IT Support Technician.
  Job Types: Full-time, Permanent
  Pay: £25,000.00-£30,000.00 per year

Benefits:

• Additional leave
• Company pension
• Free parking
• On-site parking

Experience:

• 1st Line support: 1 year (preferred)

Work Location: Hybrid remote in Bellshill ML4 3N

• Provide first-line technical support for hardware and software issues, including desktop support and troubleshooting.
• Assist users with Microsoft Windows Server, Active Directory, and Microsoft Office applications.
• Manage MS365 tenancies and configuration.
• Conduct analysis of user issues to identify root causes and implement solutions.
• Utilise help desk software and monitoring to track incidents and service requests.
• Understand router setups and configuration.
• Troubleshoot computer networking issues related to TCP/IP, DNS, LAN configurations, and other network protocols.
• Maintain documentation of technical procedures and user guides to enhance the knowledge base.
• Collaborate with the IT team to escalate complex issues when necessary.