IT Support Technician at Killam Oil Co LTD

Laredo, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

08 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows 10/11, macOS, Microsoft Office, Active Directory, Network Troubleshooting, VMware, Exchange Server, VPN, SQL Fundamentals, CCTV, IP-Phone/VoIP, Remote Support Tools, Communication Skills, Problem-solving, Analytical Skills, English and Spanish Fluency

Industry

Oil and Gas

Description

Description Summary: Looking for a well-rounded individual to join and help support the Killam Companies Information Technology Department. Essential duties/responsibilities: Provide support to users and serve as the first point of contact for support requests Troubleshoot hardware and software issues in a timely manner Install, configure, and manage hardware and software components to ensure usability Install, configure, and manage IP phones and video conferencing systems Install and terminate Cat 5 / Cat 6 cabling Upgrade system components and reinstall compatible operating systems and required software Install and upgrade antivirus software to maintain security at the user level Maintain system updates and patches across computers, iPhones, iPads, and other organizational devices Monitor internal system reporting tools, report vulnerabilities, and partner with the IT team to resolve them Perform tests and evaluations of new hardware and software Maintain hardware and software inventory Develop and maintain IT documentation and procedures Build and maintain strong working relationships across all departments Stay current with emerging trends and technologies in IT support Requirements Technical Requirements: Windows 10/11 macOS Microsoft Office Products: Word, Excel, Outlook, Access Active Directory Network troubleshooting VMware Exchange Server Antivirus and Firewall Functions CCTV IP-Phone/ VoIP systems VPN SQL Fundamentals Internet security and data privacy principles Event log analysis Remote support tools Printer and peripheral support Education: High school diploma or equivalent required Associate Degree in Computer Science, or similar relevant field Certifications are a plus but not required ex. CompTIA A+ Experience: 2+ years of experience in computer networks and systems maintenance. Location: Killam Oil and Gas., Ltd is located Laredo, Texas; this is an in-office position based at our office in Laredo, all applicants will be required to relocate, if necessary. Skills: Must have the following skills and/or abilities: Confidentiality and discretion Strong communication skills Ability to work as part of a team Methodical, organized, and disciplined approach to problem-solving Critical thinking and analytical skills Attention to detail and thoroughness Strong user focus and a genuine desire to assist coworkers Licenses/Certifications: Must have a current valid driver’s license and a excellent driving record. Physical Requirements: Must be able to perform the following physical activity on a frequent to constant basis: Sit for long periods of time. Lift 10–20 lbs. of files, plans, office supplies, or similar items. Constantly uses fingers and hands when dialing/answering the telephone and operating a computer or other office machinery, such as a copy machine, scanner, and computer printer. Ability to hear average or normal conversations and receive ordinary information through verbal communications in person or detect objects in and around job site over the telephone. Average, ordinary visual acuity is necessary to prepare or inspect documents; operate a computer or other office machinery. Walk short distances on slippery, even, and/or uneven surfaces. Stand, bend, stoop, kneel, crouch, twist, turn, or crawl. Fluency in both English and Spanish is required. Working Conditions: Majority of work is performed in an office atmosphere located inside a building with no hazardous or significantly unpleasant conditions. May require in frequent job site visits involve performing work in outdoor weather conditions with exposure to extreme cold, heat, and noise depending upon project site. May travel locally during the workday. Other Requirements: Must be able to: Adhere to the highest standards of ethics, integrity, professionalism, and discretion. Project a courteous, professional and positive approach with clients, subcontractors, employees, and authorizing agencies while providing prompt, efficient, and accurate assistance. Follow and exchange basic instructions, information, and guidelines. Make decisions based on experience or knowledge with minimal supervision. Participate in training and development opportunities offered to maintain related software and safety knowledge. Adhere to and perform functions according to company and OSHA safety guidelines. Maintain regular, timely, and predictable attendance. Represent the company in a professional manner to callers and visitors.

Responsibilities

Provide first-point-of-contact technical support for hardware and software issues across various organizational devices. Manage network infrastructure, including cabling, IP phones, and system security updates.