Founded in 1948, KSR is an industry leader in designing, engineering, and manufacturing driver interface systems of the future for Tier 1 OEMs.
KSR International has an immediate opening for a
IT Support Technician
Ridgetown Ontario
Are you a motivated professional looking to grow your career and expertise in the Automotive industry?
Are you passionate about technology and problem-solving? We’re looking for a proactive and customer-focused IT Support Technician to provide support in a dynamic, fast-paced Tier 1 automotive manufacturing environment. Based in Ridgetown, Ontario, this onsite role offers the opportunity to support global operations and occasionally travel to our Rodney facility. If you have a strong technical foundation and a desire to grow in a collaborative team, we’d love to hear from you!
Reporting To
Global Director of IT
Qualifications

EDUCATION:

• Diploma or Degree in Computer Science, Information Technology, or a related field
• Industry certifications are an asset (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation).

EXPERIENCE:

• 3 years of experience in IT support, preferably in a manufacturing or industrial setting.
• Experience supporting ERP systems and production-floor technologies is highly desirable.
• Familiarity with ITIL practices and service desk operations.

Skills

• Aligns with KSR MVV
• Strong understanding of Windows environments, networking fundamentals, and enterprise software.
• Analytical thinker with the ability to troubleshoot and resolve issues efficiently.
• Clear and professional communication with users at all levels of the organization.
• Comfortable working in a fast-paced, manufacturing environment with shifting priorities.
• Collaborative mindset with a willingness to assist colleagues and contribute to team success.
• Committed to delivering high-quality support and service to internal stakeholders.

• Provide first-level support for hardware, software, and network issues across desktop and server environments.
• Diagnose and resolve computer hardware and software problems promptly and efficiently.
• Install, configure, and maintain desktop computers, mobile devices, printers, and other peripherals.
• Assist with the management and maintenance of network infrastructure, including switches, routers, and firewalls under supervision.
• Support ERP and mid-range systems used in manufacturing and business operations.
• Manage user accounts, permissions, and group policies in Active Directory.
• Assist with user account setup, permissions, and password resets as required.
• Troubleshoot and resolve issues related to Windows OS, Microsoft 365, and other enterprise applications.
• Maintain and deploy desktop images using standard imaging tools.
• Monitor and maintain network connectivity, including wireless access points and VPN.
• Ensure compliance with software licensing and IT security policies.
• Document support activities, solutions, and procedures in the IT knowledge base.
• Participate in IT projects, including system upgrades, rollouts, and infrastructure improvements under guidance.
• Provide training and support to end-users on IT systems and best practices.
• Monitor service desk and handle issues in a timely manner.
• Escalate complex or unresolved issues to senior IT staff or external vendors when necessary.
• Support the implementation of IT security protocols and backup procedures.
• Assist in reviewing and enhancing support workflows and identifying areas for automation.
• Stay up to date with emerging technologies and trends in the IT industry.
• Other duties as assigned