IT Support Technician L1 & L2 (m/w/d) at EVERIENCE

Amsterdam, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Environment, Office 365, Mobile Services, Mail Services, Collaboration Tools, MS Teams, Incident Processing, Customer Service, Interpersonal Skills, Analytical Skills, Team Spirit, Organizational Skills, Pragmatic Approach, Hands-On Approach, Monitoring, Reporting, Documentation

Industry

IT Services and IT Consulting

Description

Company Description Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics. Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting... Job Description Assist the client with first and second level support on workstations, mobility devices infrastructures (installations, replacement, change, relocation, removal) Provide support for computer systems in case of hardware and software incidents Provide support for mobile devices (iPad, iPhone,) in case of software incidents Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers Always demonstrate excellent customer service Qualifications Good technical knowledge of workplace environment and end-user services: Windows environment, Office 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory Monitoring and reporting of the production environment (dashboards, KPIs) Monitoring and improvement of procedures and documentation Incident and request processing (ITIL – ticket tracking) IT Support experience in a large enterprise environment (+ 400 users) At least 1 years of onsite support and customer care is required Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit Motivation and real desire to improve and learn Organized, able to work independently, pragmatic, and hands-on approach Spoken languages: DUTCH (fluent) AND English (fluent) Additional Information Work Location Requirement : This position requires on-site presence in two locations: Amsterdam: 3 days per week Rotterdam: 2 days per week Candidates should be able to commute between both cities as part of their regular work schedule. All our positions are open to people with disabilities Level of Experience: 1-2 years Department: User support functions Types of work contract: Independent subcontractor

Responsibilities

Assist clients with first and second level support on workstations and mobile devices. Provide support for computer systems and local network printer systems, ensuring excellent customer service.