Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.
As we continue to grow, we are looking for a Support Technician L2 to join our MSP Corp. West team.

ABOUT THE ROLE

As a Support Technician L2, you will be responsible for providing server and workstation support, with tasks ranging from end user assistance, break-fix and application issues through to server/virtual machine deployments, networking, cyber-security, Azure infrastructure, and Microsoft 365 services covering practically the entire Microsoft product stack. This role includes an after-hours on-call support-shift rotation monthly which may include occasional planned and emergency after-hours support.
Location: Richmond, BC
Schedule: Monday to Friday, 40 hours per week, 8:00 a.m. – 5:00 p.m.
Work Mode: On site

WHAT YOU WILL DO

• Being able to manage 15-20 clients for tier-2 level support
• Act as a middleman for tier 1 & 2 colleagues by providing expertise and guidance
• Providing excellent customer service skills and the ability to go above and beyond for our clients
• Infrastructure and configuration troubleshooting
• Monitoring network security to detect and respond to potential threats and vulnerabilities
• Be able to take on tasks through the ticketing system and seeing it through to the end
• Ability to handle multiple tasks and juggle multiple clients’ needs at one time
• Ability to deliver small projects around the Microsoft product stack e.g. Intune, Defender etc.
• Potential to visit clients on-site as required
• Being a team player and always prepared to help when needed.
• Participate in an on-call rotation to support after-hours and weekend operational needs