Description:
At Leonard’s Express, Inc. we are looking to expand our IT Department with a motivated IT Support Technician who wants to help us improve our operations. A great trucking company requires steady back-office support. We need professionals who will keep our drivers and office staff moving, building personal relationships with our staff to keep the family atmosphere of our company strong.
This is a full-time position. The ideal employee should display readiness to proactively work with our existing teams to evaluate their needs, get to the root of the problem, then make a sound decision to resolve the problem. All job duties must be performed in a way that promotes safe practices in accordance with Leonard’s established safety programs.

ABOUT US

Leonard’s Express, Inc. is a family-owned transportation provider located in Farmington, NY with additional offices located throughout the United States. We provide transportation solutions for a wide range of customers that encompass many industries. With our state-of-the-art technology and our dedicated staff, we are able to provide our customers with dependable, diversified and creative logistics solutions that are responsive and cost-effective.
Our company offers a variety of unique and exciting professional opportunities in New York, Delaware, Idaho and across the nation. At Leonard’s Express you will be joining a team of highly skilled and dedicated individuals. Whether you have a background in Class A driving, customer service, finance, human resources, information technology, maintenance, operations, recruiting, sales, settlement, or safety we have a role for you.
Leonard’s Express, Inc. is an equal opportunity employer and we do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

The essential duties and responsibilities of the position include:

• Assists agents, drivers, and customers with technology related issues regarding the hardware and software Leonard’s Express uses
• Completes new hire access and termination tasks for all employees, including driving and non-driving employees
• Maintains the Leonard’s Express phone system
• Maintains building security systems
• Maintains video surveillance systems
• Provides first level desk-side support for users in all locations troubleshooting network, hardware, and other user technology issues
• Performs application updates across the network
• Backs up and restores data files
• Observes, recommends, maintains, and assists in implementing best practices regarding cybersecurity
• Maintains MS Office 365 environment to ensure accessibility is secured and configured correctly for end users to conduct business operations
• Performs regular maintenance for phone systems, computer systems, printers, network systems, and any other technical equipment
• Participates in weekly off-hours on call rotatio

Based on the technical and professional responsibilities of the position, the IT Support Technician is required to have:

• An associate’s degree in the field of Computer Science, Information Technology or relevant field
• Two years of relevant experience
• An equivalent combination of education and years of experience
• Proficient with Spiceworks, Microsoft Office 365, Windows OS, N-Able, KnowBe4, Veeam, Sentinel On