Odyssey Charter School, Inc., a high-performing K–12 charter network on Florida’s Space Coast, is looking for a skilled and service-minded IT Support Technician to join our team. We support holistic education and need a reliable tech professional to ensure our systems keep students and staff connected.

JOB SUMMARY

You will provide hands-on and remote technical support for computer systems, networks, and classroom technologies. This includes troubleshooting hardware, software, user access, and connectivity issues.

QUALIFICATIONS

• 3+ years of IT support experience
• Proficient in Microsoft environments (Windows, AD, Exchange, Azure)
• Network troubleshooting knowledge
• Strong communication skills and customer service mindset
• U.S. Citizen or Green Card Holder (background check required)

• Provide Level 1/2 support to staff on-site and remotely
• Troubleshoot Windows OS (7/8/10/11), Office 365, Active Directory, Azure
• Support network issues: DNS, DHCP, VPN, routers/switches
• Manage user accounts and access
• Maintain documentation and use Help Desk system (Autotask)
• Participate in on-call support rotation