IT Support Technician (Level 1) - Visalia at Grapevine MSP Technology Services

Visalia, California, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Hardware Troubleshooting, Software Troubleshooting, Windows, Mac OS, Active Directory, Microsoft Office Suite, Network Security, Customer Service, Communication, Problem Solving, Technical Support, Cybersecurity, Cloud Solutions, VoIP Services, Help Desk Services

Industry

IT Services and IT Consulting

Description

At Grapevine MSP, we don’t just “fix computers”; we help businesses thrive by making smart technology decisions that power efficiency, security, and innovation. Grapevine MSP is a recognized leader in Managed IT Services. Founded in 2009 by CEO Joe Gregory during a recession, Grapevine MSP has grown into a team of over 60 members, recognized and ranked on the Inc. Regionals Pacific list. As the Central Valley’s largest managed IT services provider, we partner with companies of all sizes to deliver proactive IT support, cybersecurity, VoIP services, cloud solutions, and 24/7 help desk services that keep businesses moving forward. Grapevine MSP is committed to innovation, customer success, and building lasting partnerships in the San Joaquin Valley and beyond. We’re proud Microsoft Tier 1 Partners, community supporters, and tech problem-solvers with a “let’s figure it out” culture. We are seeking our next teammate in Visalia—someone eager to kickstart (or level up) their IT career. About the Role and What You'll Do As a Level 1 Technician, you’re the first line of defense when tech goes sideways. Set up computers, printers, and other workplace tech so clients are ready to roll. Diagnose and fix hardware/software issues—sometimes with parts, sometimes with pure ingenuity. Walk users through new tools, upgrades, and systems like the IT rockstar you are. Keep systems secure (because hackers never sleep). Track and log your work—because details matter in IT. Grow your skills daily in a supportive, team-driven environment. At least 1 year of IT experience or a strong knack for tech with proven work experience. Strong communication and customer service skills (patience is your superpower). Comfort working with Windows (all versions), with bonus points for Mac OS. Basic Active Directory know-how. Familiarity with Microsoft Office Suite installs and repairs. Understanding of basic network security concepts (e.g., anti-virus, data privacy, etc.). Certifications like CompTIA A+ or Microsoft Certified IT Professional = a big plus. If you’re motivated, curious, and ready to learn, we’d love to meet you. At Grapevine MSP, this isn’t just a role; it’s your on-ramp to a long-term tech career with endless growth potential. Apply today and let’s build your future in IT together. Competitive pay (because your skills are valuable). 401K with matching contributions – future you will thank you. Low-cost, high-quality medical, dental, and vision coverage. Vacation & paid sick time (because life happens). Performance bonuses and anniversary recognition. All the tools & equipment you need to succeed. Career growth through training, certifications, and development plans. Fun stuff too: team events, social outings, and a work culture that doesn’t feel like “just another IT job.

Responsibilities

As a Level 1 Technician, you will be the first line of defense when tech issues arise. Your role includes setting up workplace technology, diagnosing and fixing hardware/software issues, and ensuring system security.