ABOUT US

KeepConnected is an IT customer support company that focuses on enhancing client’s day-to-day lives with their devices by reducing the fear and uncertainty that comes with ever-evolving technology. Our team is passionate about delivering exceptional service, staying ahead of technology trends, and ensuring our clients’ systems run efficiently and securely.

Our core values at KeepConnected are:

• Serve the customer, not the device
• Listen, Learn and Teach
• Treat clients like family
• Dream big!

We are looking for a knowledgeable and customer-focused IT Support Technician with proven experience in troubleshooting, maintaining, and optimizing IT systems. This role is ideal for someone who is self-motived, likes a challenge and is constantly innovating to drive positive change. A role within KeepConnected is an opportunity to grow and be part of something unique – a team of like-minded tech professionals who want to serve and help the community while having fun and building careers that will change their lives.
As an IT Support Technician, you will represent the quality service that KeepConnected is known by providing exceptional customer service and technical support to members of our community. Being a hybrid of both 80% on-site and 20% remote, you will work from home and travel to client locations within the Ottawa area to troubleshoot computers, laptops, tablets and various technology devices.

• Provide advanced technical support for hardware, software, and network issues (Level 2/3 support)
• Install, configure, and maintain desktops, laptops, and other IT equipment
• Monitor system performance and perform regular maintenance and updates
• Troubleshoot and resolve IT issues related to desktops, laptops, printers, mobile devices, and applications
• Manage user accounts, permissions, and security settings
• Respond to support tickets in a timely and professional manner
• Assist with onboarding and offboarding of users
• Work collaboratively with team members to resolve complex technical issues