POSITION SUMMARY

The Information Technology Support Technician is responsible for supporting and maintaining in-house technology equipment and IT/AV assets. This includes installing, configuring, diagnosing, repairing, and upgrading corporate hardware and software while ensuring optimal performance. The position also provides troubleshooting, end-user support, training, and assistance to ensure seamless technology operations across the property.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Exposure to varying conditions including weather, confined spaces, noise, dust, chemicals/fumes, heights, and secondhand smoke.
• Requires regular lifting of up to 50 lbs., physical agility, balance, coordination, and dexterity for handling IT equipment.
• Involves extended periods of mobility, standing, and occasional overtime or extended hours.
• Requires concentration, analytical thinking, and decision-making under time pressure.

OUR COMMITMENT TO DIVERSITY

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PHYSICAL REQUIREMENTS ASSESSMENT

Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

SENSORY ABILITIES:

2 Ability to see
2 Ability to distinguish colors
2 Ability to hear
2 Ability to smell
1 Ability to taste
2 Sense of touc

• Support and uphold the Mission, Vision, and Values of WarHorse Gaming.
• Assist in developing business continuity and disaster recovery plans; maintain knowledge of plan executables and respond to crises as needed.
• Install, configure, test, monitor, and troubleshoot end-user devices, network hardware, printers, scanners, presentation systems, and related software.
• Perform on-site analysis, diagnosis, and resolution of complex IT and hardware problems, implementing corrective solutions and coordinating off-site repairs as necessary.
• Provide Audio/Visual (AV) support and communicate with third-party AV vendors as required.
• Deliver training and support to end users and staff on equipment operation and system use.
• Maintain accurate inventories of IT and networking equipment, including monitors, servers, routers, switches, and peripheral devices.
• Document all instances of hardware failure, repair, installation, and removal.
• Track and manage IT hardware/equipment contracts, including contract-based installations.
• Respond promptly to IT support requests via calls, pages, and emails.
• Perform additional duties as assigned.