About the job

• Company Description P3 Computer Services Ltd has been providing IT services to businesses, educational institutions, and home users since 1995. The company is well-established and trusted across Lancashire and Yorkshire for reliable IT products, services, and solutions. P3 offers support ranging from PC, laptop, and printer repairs to full network installations, including design and implementation. The team is known for delivering a friendly yet professional service, focusing on practical, customer-centered IT support. Applicants can expect to join a company with a long-standing reputation and diverse client base.Role Description The IT Support Technician will provide hands-on technical support for hardware, software, and network issues for business, education, and home users. Day-to-day tasks include diagnosing and repairing PCs, laptops, printers, and peripherals, installing and configuring operating systems and applications, and assisting with network setups, upgrades, and troubleshooting. The role also involves responding to service tickets, documenting work performed, and communicating clearly with customers to resolve issues on-site and in the workshop. This is a full-time, on-site role based in Burnley, working closely with the wider team to ensure prompt, high-quality customer service.QualificationsStrong hardware support skills, including PC, laptop, and printer diagnosis, repair, and component replacement.
• Knowledge of operating systems (e.g., Windows desktop and server) and common business applications, with ability to install, configure, and troubleshoot.
• Basic to intermediate networking skills, including understanding of routers, switches, cabling, TCP/IP, and small-business network setups.
• Customer service and communication skills, with the ability to explain technical issues clearly to non-technical users.
• Organizational skills for managing multiple support tickets, documenting work, and following established procedures.
• Valid UK driving license and ability to travel locally to customer sites when required.
• Previous experience in an IT support, helpdesk, or repair technician role is preferred.