IT Support Technician at Livetrends Design Group LLC

Apopka, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

0.0

Posted On

16 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, Hardware Troubleshooting, Software Configuration, Active Directory, Network Troubleshooting, Asset Management, User Administration, VPN Access, TCP/IP, DNS, DHCP, Windows 10/11, Customer Service, Device Deployment, Technical Documentation, Remote Desktop

Industry

Design Services

Description

Description About the Role Are you a tech-savvy student or recent graduate looking to launch your IT career? We are looking for a motivated IT Support Technician to join our team and provide hands-on technical support across our service area in Orange and Lake Counties. This is an excellent opportunity to build practical, real-world experience in a dynamic environment where no two days are the same. Key Responsibilities Help Desk & End-User Support Respond to and resolve help desk tickets related to account access, password resets, and user authentication issues Perform administrative installation and configuration of software applications on end-user devices Troubleshoot and resolve hardware, software, and connectivity issues for desktops and laptops Support users via phone, email, remote desktop, and in-person visits Hardware & Device Management Set up and configure new laptops and desktop computers for incoming users Diagnose and resolve printing and printer-related issues including network and local printer connectivity Maintain and track IT assets using asset tagging and inventory management systems Coordinate hardware repairs and warranty replacements as needed User & License Administration Assist with basic user account configuration in Active Directory and cloud-based platforms Support software licensing processes including assignment, renewal tracking, and compliance basics Onboard new employees by preparing workstations and provisioning access Networking & Infrastructure Support Troubleshoot network connectivity issues including wired, wireless, and VPN access Apply foundational knowledge of networking concepts such as TCP/IP, DNS, DHCP, and basic network topology Escalate complex network or infrastructure issues to senior IT staff with thorough documentation Field & Travel Requirements Travel to various client or office locations throughout Orange County and Lake County as required Provide on-site technical support, hardware installations, and equipment deployments at multiple locations Maintain a professional demeanor and strong communication skills when representing IT on-site What We Offer Hands-on, real-world IT experience to complement your academic background Mentorship from experienced IT professionals Exposure to a wide variety of technologies, environments, and industries Health, Vision, Dental Benefits 401k Match Educational Reimbursement Gym Reimbursement Mileage reimbursement for travel Opportunity for growth and advancement as skills develop Requirements Qualifications Education Currently pursuing or recently completed an Associate’s or Bachelor’s degree in Information Technology, Computer Science, Network Administration, or a related field Relevant certifications (CompTIA A+, Network+, Microsoft Fundamentals, or similar) are a plus but not required Knowledge & Skills Familiarity with networking concepts and topology, including LANs, WANs, routers, switches, and wireless access points Basic understanding of operating systems, particularly Windows 10/11, and general computing concepts Comfortable with hardware troubleshooting, peripheral setup, and hands-on device configuration Ability to learn new tools and technologies quickly with minimal supervision Strong problem-solving skills and a customer-first attitude Good written and verbal communication skills Additional Requirements Valid driver’s license and reliable transportation for travel within Orange and Lake Counties Ability to lift and carry IT equipment (up to 40 lbs) Authorized to work in the United States

Responsibilities

Provide hands-on technical support for hardware, software, and connectivity issues for end-users across Orange and Lake Counties. Manage IT assets, onboard new employees, and maintain network infrastructure including VPN and wireless access.