IT Support Technician at Lyons Magnus LLC

Fresno, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

35.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows 10, Windows 11, Microsoft 365, Apple IOS Devices, Networking Concepts, Active Directory, Entra ID, Customer Service, Troubleshooting, Intune, Endpoint Security, VPN, Ticketing System, Device Imaging, Hardware Refresh, VLANs

Industry

Food and Beverage Manufacturing

Description

Description Lyons Magnus is a multi-national, multi-plant food and beverage manufacturer that invests in modern enterprise systems, analytics, and manufacturing technologies to support operational excellence across its locations. The IT Support Technician provides first- and second-level technical support primarily at the Fresno Corporate Office, including production and warehouse operations, while also supporting users across multiple sites. This role delivers hands-on assistance for end-user devices, Microsoft-based systems, and business applications, ensuring reliable IT services for corporate, manufacturing, and mobile users. Pay Range: $26.00 - $35.00 per hour Hours: 7:00 am - 4:00 pm or 8:00 am - 5:00 pm Schedule: Monday - Friday Location: Fresno, CA Travel Requirements: None Work Environment Available: Office and production Requirements Core Responsibilities: Provide first-level IT support and assist with advanced troubleshooting alongside senior IT staff Respond to help desk tickets, emails, calls, and walk-up requests in a timely, professional manner Support Windows laptops, desktops, printers, peripherals, and mobile devices Troubleshoot Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications Image, configure, deploy, and maintain end-user devices Assist with device enrollment, compliance, and endpoint security tools Support onboarding and offboarding (user accounts, devices, system access) Assist remote users (sales, field staff) with VPN, connectivity, and hardware issues Provide on-site support at the Fresno office (office, production, warehouse) and assist remote locations as needed Escalate issues with clear documentation and troubleshooting details Document issues, resolutions, and procedures Support IT projects, hardware refreshes, and system improvements Knowledge, Skills and Abilities: Windows 10 and Windows 11 Microsoft 365 (Outlook, Teams, OneDrive, Excel) Apple iOS devices (iPhone and iPad) Networking concepts (DNS, DHCP, TCP/IP) User account management (Active Directory and Entra ID) Strong customer service, communication, and teamwork skills Ability to troubleshoot issues logically and follow established standards Detail-oriented and highly organized Ability to prioritize and manage multiple tasks Ability to work both independently and as part of a team Preferred Qualification: Experience supporting manufacturing or industrial environments Intune / MDM Endpoint security tools (EDR/AV) VPN clients and remote access solutions Experience with: Active Directory (user accounts, password resets, group membership) Imaging / device deployment Hardware rollouts or refresh projects Working understanding of: DHCP vs static addressing DNS basics Wired vs wireless troubleshooting VLANs Experience using a ticketing system and following documented processes Ability to explain technical issues to non-technical users Certifications: CompTIA A+ CompTIA Network+ or Security+ Microsoft fundamentals certifications Required Qualifications: 1-3 years of experience in an IT support, help desk, or technical support role Strong working knowledge of Windows 10/11 Experience supporting Microsoft 365 Familiarity with PC hardware, peripherals, and printers Strong customer service and communication skills Additional Information Our compensation program is designed to attract, motivate, and retain the very best people. Lyons Magnus offers a comprehensive benefits plan that include: Health, Dental Insurance, Life Insurance, Long Term Disability, Sec. 125, 401(k) plan, and more. If you meet these requirements and are eager to join a dynamic company poised for further growth, please respond with your cover letter, and salary requirements. To learn more about Lyons Magnus, LLC its products and core values, visit www.lyonsmagnus.com or follow us on Instagram or LinkedIn Lyons Magnus is an Equal Opportunity Employer and with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories. *This organization participates in E-Verify.

Responsibilities

The IT Support Technician delivers first-level support and assists with advanced troubleshooting for end-user devices, Microsoft systems, and business applications across corporate and manufacturing sites. This includes responding to help desk requests, maintaining end-user devices, and supporting user onboarding/offboarding processes.