IT Support Technician (m/f/d)

at  Corning

Date: Jan 22, 2025
Location: Berlin, DE, 10117
Company: Corning
Requisition Number: 66535
Corning is vital to progress – in the industries we help shape and in the world we share.
We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.
Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

REQUIREMENTS

• Completed apprenticeship as IT specialist for system integration, Bachelor or equal education level
• Profound knowledge of the M365 eco-system and 3rd party cloud applications
• Experience in working with ServiceNow (ticket management)
• Advanced Level of English Language
• Effective organization and planning skills, with ability to handle changing priorities
• Excellent communication and interpersonal skills
• Must be a self-starter, able to work in a team environment and motivate others
• Demonstrates flexibility and willingness to change priorities at a moment’s notice
• Ensures discreet handling of all business and maintains the highest level of confidentiality

DESIRED SKILLS

• Proficiency in Hardware/software installation, troubleshooting and support
• Familiarity with Active Directory administration
• Experience in imaging and working with deployment servers(s)
• Base understanding of IT Infrastructure like WAN, LAN, network, server, cloud, etc.
• Competence in knowledge management
• Willingness to continuously learn in the fields of Digitalization and Automation

ROLE PURPOSE

The role of the Onsite Technician is to provide technical assistance and support for incoming service requests/incidents related to all computer systems, software, hardware and infrastructure both in-person and remotely. The applicant helps to shape Corning´s digital future and will possess an aptitude for working with Microsoft-based applications with emphasis on M365 and automation tools. As member of an internationally positioned support team the Onsite Technician will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes, and any other duties assigned at the direction of their supervisor.

KEY RESPONSIBILITIES

• Overall IT systems support (Office and production-related systems)
• IT onsite and (regional) remote sites support
• Support for corporate mobile devices
• Remediation of cybersecurity threats
• Asset lifecycle management, inventory management and hardware procurement
• User IT process guidance and training
• Installation/configuration/troubleshooting of software packages
• IPT based Telephony Device Management
• Conference room and meeting support

ADDITIONAL RESPONSIBILITIES MAY INCLUDE

• Documentation & records management
• On-boarding & training of employees
• Vendor engagement (as needed)
• Participation in Digital & IT projects
• Equipment moves and migrations
• Cross-team interaction and collaboration
• Manufacturing systems support like IMS PCs, Wyse clients, barcode scanners, etc.
• Smart-Hands tasks/functions outside of operational work