IT Support Technician at MarSell Wellness Center

Ontario, California, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

28.85

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End-User Support, Help Desk, Troubleshooting, Hardware, Software, Windows, MacOS, Asset Management, User Account Provisioning, Microsoft 365, Network Troubleshooting, Documentation, Problem Solving, Customer Service, Planning/Organizing, Professionalism

Industry

Mental Health Care

Description

Job Title: IT Support Technician Department: Information Systems Location: Corporate Reports To: IT Director FLSA Status: Non-Exempt Salary: $24.04 to $28.85 Position Summary: The entry-level IT Support Technician is responsible for the day-to-day technology operations across the organization. This role focuses on end-user support, device lifecycle management, and assisting with basic systems and network administration under the guidance of senior IT leadership. The ideal candidate is technically curious, detail-oriented, and eager to grow within an IT environment that values security, reliability, and excellent customer service. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions. * End-User Support & Help Desk 1. Serve as a Tier 1 / Tier 2 escalation point for help desk tickets related to hardware, software, and access issues 2. Troubleshoot Windows and macOS devices, printers, mobile devices, and common business applications 3. Document issues, resolutions, and procedures in the ticketing system and internal knowledge base * Device & Asset Management 1. Configure, deploy, maintain, and decommission laptops, mobile devices, and peripherals 2. Track IT assets and maintain accurate inventory records 3. Assist with device refresh cycles, replacements, and repairs * Systems Administration (Basic) 1. Assist with user account provisioning and access management (e.g., Microsoft 365, email, file access) 2. Support routine administrative tasks such as password resets, group membership updates, and license assignments 3. Monitor systems and escalate issues when necessary * Network Administration (Basic) 1. Assist with basic network troubleshooting (connectivity issues, Wi-Fi access, printer networking) 2. Support maintenance of network equipment under supervision 3. Escalate complex networking issues to senior IT staff or vendors * Onboarding & Offboarding Support 1. Coordinate with HR to prepare and deliver devices for new hires 2. Ensure timely setup of accounts, hardware, and access prior to employee start dates 3. Assist with offboarding procedures including device collection and access removal * Document and Process Improvement 1. Maintain and update internal documentation, procedures, and knowledge base articles 2. Identify recurring issues and recommend process improvements Supervisory Responsibilities: This job has no supervisory responsibilities. Competencies: To perform the job successfully, an individual should demonstrate the following. * Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. * Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. Presents good customer service skills * Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed. * Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Shows the ability to prioritize multiple tasks in a fast-paced environment. * Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration of their status or position; accepts responsibility for own actions; follows through on commitments. * Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Required: * Must be at least 21 years of age * To work in office Education/Experience: * Associate’s or bachelor’s degree in IT, Computer Science, or related field * 1–3 years of experience in an IT support or help desk role (or equivalent education/experience) * Experience with ticketing systems and endpoint management tools Language Ability: * Bilingual in Spanish requested but not required. * Read, analyze and interpret business, professional, technical or governmental documents. * Write reports, business correspondence and procedure manuals. * Effectively present information and respond to questions from managers, customers and the public. * Exhibits good listening skills and comprehension. * Keeps others adequately informed, and uses appropriate communication methods Mathematical Ability: * Ability to perform basic mathematical calculations related to budgeting, inventory tracking, asset management, and reporting. * Ability to analyze numerical data and generate simple reports when required. Computer Skills: * Proficiency in Microsoft Office (Word, Excel, Outlook, Teams). * Basic proficiency in Microsoft 365 administration (user management, licensing, access control). * Familiarity with Windows and macOS operating systems. * Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi). * Proficiency in the use of standard office equipment and IT support tools. * Familiarity with ticketing systems (e.g., Jira, Freshservice, ServiceNow, or similar) * Basic familiarity with endpoint management or MDM platforms preferred Certificates and Licenses: * Entry-level certifications (CompTIA A+, Network+, or similar) Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Noise Level: * The noise level in the work environment is usually moderate, but can elevate loud noises when drilling or mounting equipment. Physical Demands: * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee may be regularly required to sit, stand for long periods of time, crawl, kneel or stoop. * The employee is frequently required to use hands to finger, handle, or feel and talk or hear. * The employee is occasionally required to stand and walk. * The employee must be able to regularly lift and/or move up to 25 pounds and occasionally up to 40 pounds with assistance when necessary. * Specific vision abilities required by this job include close vision. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Marsell Benefits: * Medical * Dental * Vision * 401 (k) company matching * Paid Time Off (PTO) * Paid Holidays * Flexible Spending Account * Life Insurance * Voluntary Life Insurance * Employee Assistance Program * Employee Wellness Day(s)

Responsibilities

This entry-level role is responsible for the daily technology operations, focusing on Tier 1/Tier 2 end-user support for hardware, software, and access issues across the organization. Key duties include managing the device lifecycle, assisting with basic systems and network administration tasks, and supporting onboarding/offboarding procedures.