IT Support Technician at MetroSys

Cottage Grove, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

25.0

Posted On

20 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows 10, Windows 11, Microsoft Office, Hardware Troubleshooting, Network Connectivity, Active Directory, Microsoft 365, Ticketing Systems, Customer Service, Asset Management, Mobile Device Support, Printer Troubleshooting

Industry

Information Technology & Services

Description

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users, workstations, printers, peripherals, and common IT systems across hospital and clinic locations. This is an excellent opportunity for individuals beginning their IT careers. Candidates with formal technical training, vocational education, military experience, or certifications such as CompTIA A+ are encouraged to apply. Professional experience may be substituted with relevant training and demonstrated technical aptitude. The ideal candidate is customer-focused, dependable, eager to learn, and comfortable working directly with healthcare staff in a fast-paced environment. Key Responsibilities Provide onsite technical support for hospital and clinic personnel. Troubleshoot and resolve issues related to: Windows desktop and laptop systems Microsoft Office applications Printers and multifunction devices Mobile devices and peripherals Basic network connectivity Install, configure, and deploy computer hardware and software. Support workstation moves, adds, and changes. Assist with user account support, password resets, and access-related requests. Document incidents, requests, and resolutions within the ticketing system. Escalate complex issues to senior technical teams when appropriate. Support IT equipment inventory and asset management activities. Maintain a professional and customer-focused presence in patient care and administrative environments. Travel to satellite healthcare facilities as needed to provide onsite support. Required Qualifications High school diploma or equivalent. Technical training, vocational education, military training, or entry-level IT experience. Working knowledge of: Windows 10 and Windows 11 Microsoft Office applications Computer hardware and peripherals Basic networking concepts Strong customer service and communication skills. Ability to follow documented procedures and troubleshooting processes. Valid driver's license and reliable transportation for travel between facilities. Preferred Qualifications CompTIA A+ certification or equivalent knowledge. Prior help desk, desktop support, field technician, or customer service experience. Experience supporting healthcare environments is a plus. Familiarity with Active Directory and Microsoft 365 environments. Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar.

Responsibilities

Provide onsite technical support for workstations, peripherals, and software across hospital and clinic locations. Responsibilities include troubleshooting hardware and software issues, managing user accounts, and documenting incidents in a ticketing system.