ABOUT NIIK:

Niik Steel (www.niiksteel.com) is a dynamic and growing steel fabricator delivering design, fabrication, and installation services. Our company is growing and is hiring an experienced IT Support Technician (Tier 2 / Tier 3) to join our team. The position will be based in the Nanaimo, BC.
We have many long-serving employees, competitive wages, and excellent benefits. At Niik, we strive to be one of the best workplaces in Western Canada. Culture is everything. We ensure our employees respect each other, respect our clients, and are collaborative in their approach to their daily workflow. You will work alongside and complement our talented technical sales team, engineers, designers, and fabricators/welders. You will have an opportunity to grow your knowledge to build strength in steel manufacturing. Niik constantly innovates and contributes to more advanced design and fabrication to exceed client needs.

REQUIREMENTS & QUALIFICATIONSTECHNICAL SKILLS

• Completion of a two-year diploma or degree program in computer systems technology.
• Industry certifications such as CompTIA Network+, Security+, Microsoft Certified: Azure Administrator Associate, or Cisco CCNA.
• 5+ years of IT support experience in a manufacturing, industrial, or steel fabrication environment.
• Strong understanding of Windows Server and Microsoft 365 administration.
• Experience supporting Tekla, AutoCAD, PowerFab, or other steel fabrication-specific software.
• Knowledge of network infrastructure (DNS, DHCP, VLANs, TCP/IP, firewalls, VPNs, and Wi-Fi troubleshooting).
• Knowledge and experience with the following technologies: VB 6/7; Python; NET framework v4+ with C# and Visual Basic; PowerShell; HTML / CSS / JavaScript; Relational Database / SQL; Networking / internet and active Directory;
• Knowledge and experience with the following software programs: Widows 7+; MS Office 2016+ / MS Teams; Zoom / GoToMeeting; Adobe Creative Suite; AutoCAD 2019+ Revit 2019+; Visual Studio 2019+ / Visual Studio Code; i0S and Android.
• Familiarity with industrial control systems, CNC machine networking, and barcode scanning technologies.
• Experience with ERP/MRP software for manufacturing (e.g., SAP, Epicor, Syspro).
• Proficiency in PowerShell, Bash, or Python scripting for process automation.

SOFT SKILLS & ATTRIBUTES

• Strong problem-solving and analytical skills, especially in a fast-paced environment.
• Excellent communication skills, with the ability to support both technical and non-technical users.
• Ability to prioritize and multitask across multiple teams and departments.
• A proactive approach to IT security and system optimization.
  Job Types: Full-time, Permanent
  Pay: $55,225.00-$65,437.00 per year

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Nanaimo, BC: reliably commute or plan to relocate before starting work (required)

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• IT support: 5 years (required)

Licence/Certification:

• CompTIA A+ (preferred)

Location:

• Nanaimo, BC (required)

Work Location: In perso