IT Support Technician at Ohio Department of Administrative Services

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Customer Service, Help Desk, Incident Tracking, Microsoft 365 Admin, Account Creation, User Access Management, Mobile Device Configuration, Webpage Updates, Hardware Configuration, Network Cabling, Software Installation, Troubleshooting, Fleet Maintenance, Voicemail Programming, Session Day Support

Industry

Government Administration

Description

Summary of Position: Assists with a wide range of IT issues while answering phones and emails concerning Help Desk requests from House Members and staff. Essential functions include: Provides desktop support and customer service to the users Enters all issues into the Help Desk incident tracking system Uses approved application to conduct Microsoft 365 admin tasks Creates and tests accounts for new users Monitors and manages user access to House IT resources Configures mobile devices to sync to House accounts Makes updates to internal webpages Configure and install new computer equipment and other hardware when needed Pulls network cabling for new office ports or devices to use from the data closets Installs Windows, Microsoft Office, and other software applications Troubleshoots hardware issues and other approved office equipment issues Creates tickets for escalated support Assists with copier and desktop printer fleet maintenance Programs and deploys phones and voicemail boxes Sets up computers/laptops and projectors in conference rooms Makes requests for file and mail restores Provides Session Day support, assisting with the voting system and chamber laptops Assists with the inventory of House assets and keeps the inventory up to date Provides on-call/remote support on a rotating schedule Other duties as assigned by the Chief Information Officer The Ohio House of Representatives is an equal opportunity employer. Knowledge Skills and Abilities: Understands state government Provides excellent customer service by utilizing troubleshooting skills Communicates effectively both orally and in writing Multitasks and prioritizes work to meet deadlines Maintains a professional demeanor in any and all circumstances Ensures confidentiality while handling politically sensitive work Works independently to manage a variety of projects Works in a team environment Flexible and agile Minimum Qualifications: Completion of undergraduate core program coursework in information technology or related study, preferred Basic understanding of Virtual Desktop Infrastructure (VDI) and Microsoft 365 Apps and Services, preferred

Responsibilities

This role involves providing comprehensive IT support, handling Help Desk requests via phone and email, and managing user accounts and desktop hardware/software issues. Essential functions include maintaining IT resources, configuring mobile devices, and assisting with specialized support during legislative sessions.