JOB DESCRIPTION:

• Paid vacation available at start
• 5 PTO Days
• Paid Holidays
• Monday - Friday

YOUR KNOWLEDGE AND EXPERIENCE

• High School Diploma or equivalent
• 1 year of cybersecurity technical experience preferred
• Network+ certified preferred.
• 1 year of Help Desk or related technical experience.
• Ability to train users on basic system and computer functions
• 3-5 years of IT Desktop Support or related technical experience preferred.

As the IT Support Technician, you will assist coworkers in resolving and/or troubleshooting IT problems in person, over the phone or via e-mail. For complex issues, this role identifies the appropriate IT group to provide specific resolution support and escalates the case as necessary. The IT Support Technician works on projects that range from setting up new users to implementing new technologies organizationally.

This is a single incumbent position.

• Provides first point of service technical IT support to the entire workforce.
• Resolve system issues including coordination between users and other IT personnel.
• Escalate complex issues to senior level support specialists.
• Maintain passwords, data integrity, and system security for the desktop environment.
• Simulate or recreate user issues to better understand and resolve reported problems.
• Install, configure, and troubleshoot computers, printers and other peripherals.
• Perform preventative maintenance, testing, and repair of computer hardware.
• Evaluate system configurations and software to ensure effective use of hardware resources.
• Plan, organize, and prioritize outstanding issues.
• Identify the nature of the issue and appropriate escalation team(s).
• Follow established procedures on daily work, occasionally utilizing best judgment when applicable.
• Remain compliant with bank guidelines, policies, procedures, regulatory and BSA requirements
• Reasonable accommodation will be provided to qualified individuals with disabilities
• Other job duties as assigned