JOB DESCRIPTION

Are you a tech-savvy problem solver who’s passionate about providing excellent IT services to schools? If so, then this is a fantastic opportunity to join a forward-thinking, rapidly growing IT company based in Wolverhampton as a Customer Support Technician providing IT support to a variety of schools based in Redditch.
Duties:
- Provide technical support and troubleshooting for computer hardware, software, and network-related issues
- Install, configure, and maintain computer systems and peripherals
- Set up and manage user accounts and access permissions
- Monitor and analyse network performance, including VPN, LAN, DNS, and Firewall
- Collaborate with team members to resolve IT issues and implement solutions
- Document and track support tickets using our ticketing system, Freshdesk
- Assist with software installations and updates
- Conduct regular system maintenance tasks, such as backups and updates
Attending schools following a schedule and providing hands-on IT support and advice to our customers.
This role offers a fantastic variety of experiences, and no two days are the same.
Working in schools means you will be responsible for Hardware (PCs, Laptops, Tablets, Wifi, Servers, Backup Systems, Projectors/Interactive Displays, and more), Software (Cloud platforms (Azure/Office 365/Google Workspace), School MIS Systems, Windows Server, Hyper V, VMWare and a wide range of other software), providing face to face support on issues such as Cyber Security, Data Protection, Accessibility, and documenting and tracking support tickets using our ticketing system, Freshdesk.

WHAT WE NEED

• Relevant industry specific qualification
• Experience with platforms such as Windows Server, Office365, Google Workspace, Windows Operating System, Android, and iOS.
• Strong analytical and problem-solving skills to diagnose and resolve technical issues
• Proficiency in computer hardware setup, configuration, and troubleshooting
• Knowledge of network protocols, VPNs, LANs, DNS, and Firewalls
• Excellent communication skills to effectively assist users with technical problems in a way that respects our values and ethos
• Resilience, flexibility and ability to work independently as well as collaboratively in a team environment
• Minimum two years of experience working in an IT support role
• Methodical and well organised
• Full UK driving licence with no more than 3 penalty points and access to own vehicle
• Right to work in the UK
• Wiling to commute to a maximum of 1 hour

Are you looking for a role where you can help implement best-practice into a fast-growing Managed Service Provider? In a Company that won’t treat you like a number, where you will have a voice to make operational and cultural improvements. If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you. Send us your CV and a covering letter. APPLY TODAY!
We are an equal opportunities employer. We aim to provide a workplace in which all employees are treated in a fair and consistent manner. Where differences are celebrated, and everyone is encouraged to be themselves. We will ensure, to the best of our ability, that employees and all others who have contact with the Company are not discriminated against, either directly or indirectly.