IT Support Technician - Part Time at Wisconsin Metal Parts LLC

Waukesha, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Support, Troubleshooting, Networking, Ticket Intake, Prioritization, End User Communication, Account Support, Onboarding, Offboarding, Workstation Setup, Hardware Support, Software Installation, Documentation, DNS, IP Addressing, Office Applications

Industry

Industrial Machinery Manufacturing

Description

Description Waukesha local Top workplace looking for a part time IT Support Technician to assist with user support, troubleshooting, and general networking. Flexible hours/schedule, 20-25 hours/week Monday-Friday. Great opportunity for someone starting their IT career interested in a role providing a strong variety of tasks with the opportunity to get exposure to enterprise grade tools and technology, in a smaller business environment. Individuals seeking part-time experience with an interest in growing into a full time position strongly encouraged to apply. Ideal candidates will be curious, detail orientated and have completed at least some IT technical education or coursework. Strongest candidates will have some working knowledge of: DNS, IP Addressing, office applications and have precise communication skills to effectively assist in troubleshooting and distilling technical information to end users. Learn more about our company, benefits, and why we have been named a top workplace 13 years in a row HERE! Responsibilities: Ticket intake: prioritization, initial troubleshooting/information gathering, escalation, end user communication & response a User account support (password resets, account unlocks, basic access provisioning) User onboarding, & offboarding processes Workstation set-up, rebuild, & peripheral hardware support Basic software, hardware installation & troubleshooting Assist in documenting issues, solutions, and procedures after resolution Helping ID common issues that should be standardized or automated over time Requirements Required: At least some IT related education, or experience: CompTIA A+; ongoing/recently completed technical coursework; or 6 months previous experience in Tier I helpdesk role Working knowledge of: DNS, IP Addressing, office applications, and Windows 11 Strong communication skills to efficiently translate/distill technical jargon and resolve user requests Should have natural technical instincts and an awareness of limits in existing knowledge to escalate issues proactively Must have a strong work ethic and be comfortable working in a flexible environment with shifting priorities Ability to learn through direct exposure, problem solving, and collaborative troubleshooting Must be able to work occasional weekends for priority projects or occasional emergencies

Responsibilities

Responsibilities include managing ticket intake through prioritization, initial troubleshooting, information gathering, escalation, and end-user communication, alongside providing user account support and managing onboarding/offboarding processes. The role also covers workstation setup, hardware support, basic software installation, and assisting in documenting resolutions.