• Provide Level 1 onsite desktop and workstation support.
• Diagnose and resolve hardware, software, and operating system issues.
• Support Windows 10/11, macOS, iOS, and Android devices.
• Assist users with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Support device management through Microsoft Intune.
• Set up and troubleshoot video conferencing and meeting room AV equipment.
• Deliver exceptional customer service and timely issue resolution.
• Escalate complex technical issues where required.
• Maintain accurate incident records and documentation.
• Contribute to knowledge sharing and continuous service improvement.
• Work collaboratively within a small IT support team.
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Skills & Experience

• Previous experience in a Level 1 IT Support, Desktop Support, or Help Desk role.
• Strong troubleshooting skills across desktop hardware and software.
• Experience supporting:
  • Microsoft Windows 10/11
  • macOS
  • iOS and Android devices
  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Microsoft Intune
• Exposure to video conferencing and AV technologies is desirable.
• Excellent communication and customer service skills.
• Strong problem-solving abilities with a proactive approach.
• Ability to work full-time onsite in Melbourne (5 days per week).