IT Support Technician at Pieper Veterinary

Middletown, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

0.0

Posted On

24 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, IT Support, Troubleshooting, Documentation, Communication, Hardware, Software, Microsoft Software, Project Planning, Problem Solving, Teamwork, Adaptability, Detail-Oriented, Ethical

Industry

Veterinary Services

Description

Description Are you a proactive IT professional seeking a hybrid role with regional support responsibilities? Join COVE Animal Health at our Middletown, CT headquarters, overseeing IT support across our veterinary hospital network in New England. About the Role: Demonstrate basic knowledge of 1st level IT support as it relates to addressing hardware (end-user & peripheral), software and operating system issues. Exhibit customer service skills by effectively handling customer issues and adhering to Service Desk Standards. Travel regionally to partner facilities when necessary & at least 3 days per week onsite. Key Responsibilities: • Provide exceptional customer service • Serve as the first point of contact for IT support through IT Service Desk hotline and ticket queue • Diagnose and resolve hardware and software related problems via remote control tool or onsite • Maintain strong technical skills to provide prompt support for customers to determine problems and provide resolutions • Monitor and maintain Service Desk ticket queue • Document standard operating procedures • Resolve 1st level support issues & escalated 2nd level issues accordingly • Assist on IT projects such as upgrades, migrations, deployments What We Offer: • Hybrid schedule — minimum 3 days onsite in Middletown • Full benefits: medical, dental, vision, retirement, CE stipend • Professional development and training support • A growth-oriented, collaborative work environment within COVE’s mission-driven culture At COVE Animal Health, our IT support powers exceptional, compassionate veterinary care. If you’re a skilled Support Specialist looking to make a difference and grow professionally, we’d love to connect with you! COVE Animal Health is an equal opportunity employer committed to diversity, inclusion, and professional development. Requirements What We’re Looking For: • Abilit to perform effectively in team environment as well as independent • Customer service oriented team player with exceptional communication & documentation skills • Working knowledge of various hardware and software including printers, PCs, telecommunication hardware, etc. Knowledge of understanding of Microsoft software • Ability to analyze and solve problems by investigating and implementing predefined potential solutions using troubleshooting skills • Excellent written and verbal communication skills • Experience planning and executing IT projects with cross-functional teams • Adaptable and willing to learn new tools; detail-oriented and ethical • Eligible candidates must hold a valid driver’s license and be able to travel regionally Bonus Qualifications (Preferred): • Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field • Relevant certifications (e.g. CompTIA, Microsoft, VMware)

Responsibilities

The IT Support Technician will provide exceptional customer service as the first point of contact for IT support, diagnosing and resolving hardware and software issues. They will also assist with IT projects and maintain the Service Desk ticket queue.