We’re not just any bank – we’re Qred, a cutting-edge, tech-driven force on a mission to revolutionize financing for small businesses in 7 markets across northern Europe. With our innovative solutions, we’re making it easier for entrepreneurs to access the capital they need to grow and thrive. As we scale, we are now looking for an IT Support Technician to be part of our journey to transform the financial landscape for entrepreneurs.

REQUIREMENTS

• Has at least 2 years of experience in a similar role where you have had the overall responsibility for the IT support function of a fast-growing company, including examples of automations built
• Has a strong passion for IT, is practical with a can-do attitude and who takes pride in helping others
• To provide the best hands-on support for our team, we expect this person to be at least four days a week in the office
• Are fluent in English

EXPERIENCE AND/OR INTEREST WE THINK YOU HAVE

• Mac & iPhone for endpoints
• Freshservice for ticketing system
• We use Mosyle for MDM but experience in Jamf or Kandji is also ok
• Proficiency in scripting for macOS using Bash, Python, or AppleScript
• Unifi for office networks
• Low/No-code tools
• Google Workspace & Slack for collaboration tool
• Security

ABOUT THE ROLE

As our new IT Support Technician, you’ll be the backbone of our internal IT operations, providing first-class support to our staff while also continuing our automation journey. We’ve already automated many processes in our ticketing system and MDM, and now we want to take it to the next level in terms of automation. While you’ll be alone in your role, you’ll work closely with our platform team, which consists of four other members.

KEY RESPONSIBILITIES

• Provide service-minded, in-office internal IT support to our Qredsters
• Access management including automating the provision and approvals
• Device management and device management systems including software packaging
• Software management, such as license distribution, updates and cost
• Office infrastructure such as network, printers, meeting rooms and cameras
• Develop, ideally automated, processes and procedures for the mentioned areas above
• Compliance related tasks