We are looking for an IT Support Technician to join our team at Quantic Lab in Cluj.

REQUIREMENTS:

• Good spoken and written English is mandatory
• Good communication and inter-personal skills, with a positive, calm attitude and oriented towards identifying solutions and solving problems
• Previous experience providing IT support
• Good knowledge of computer systems, both in terms of hardware and software
• Strong knowledge of Desktop Windows Operating Systems
• Strong knowledge of desktop applications, like MS Office suite and alternatives, browsers, Antivirus software etc.
• Ability to write and maintain IT documentation e.g. FAQ, troubleshooting guides etc.
• Able to work under pressure and to tight deadlines
• Strong analytical skills and ability to prioritize tasks
• High level of attention to detail
• Must be self-motivated with the ability to handle changing priorities, different personalities, and multiple tasks simultaneously
• Ability to assimilate new knowledge
• Should be passionate about IT, especially new hardware and software

RESPONSIBILITIES:

• Provide 1st & 2nd level support for company users, analyzing and resolving possible causes of hardware/software problems on a wide variety of devices (PC Desktops, PC Laptops, MAC computers and laptops, Linux PCs, Smartphones, Consoles, Handheld consoles, Printers)
• Configure, assemble, disassemble and perform general maintenance on Computer Systems
• Install, configure and perform general maintenance on a wide variety of Operating Systems (both desktop and mobile) and software programs
• Relocating user workstations
• AD user administration, Security group management
• Perform basic network configurations and troubleshoot basic networking issues
• Manage Helpdesk tickets and follow-up with other support staff, raise issues to the next level of support
• Enter data into various databases, including IT Service Management System
• Perform user configuration in various databases, like Redmine, TestLink, etc.
• Perform inventory of various Hardware and Software assets
• Perform other duties as assigned