We have an excellent opportunity to join a multi-billion-dollar company based near Broxbourne.

We are looking for a highly customer focused Technical Support Analyst, eager to join a busy team in a fast-moving business, with excellent interpersonal skills. This would ideally suit somebody who has been in a similar role for 2+ years.

What’s in it for you?

• Salary: up to £32k
• Hours: 9am-5.30pm during 6-month probation, moving to 8am-4:30pm after probation
• 25 days holiday, increasing with length of service (plus 1.5 extra days between Christmas & New Year)
• Private health scheme
• Pension scheme
• Cash plan (optional) – Medicash
• Death in service benefit

Key responsibilities:

• Investigate and progress first and second-line IT service desk tasks from users and third-party software suppliers through to resolution
• Ensuring that all users are aware of and comply with policies, regulations, code of conduct, and the misuse act
• Administer, maintain and document the IT systems to ensure continual improvements in service
• Maintain the internal IT knowledge base of technical and user documentation to provide up to date and informative content
• Deliver user training to promote and maximise the utilisation of infrastructure and software facilities
• Plan, coordinate and manage the installation, maintenance and upgrade of all desktop hardware (including laptops) and software ensuring that changes are implemented with minimal disruption
• Undertake any other relevant responsibilities, as directed by your line manager
• Log, categorise, prioritise and resolve tickets using agreed processes, knowledge articles and service standards
• Adherence to security, access and change procedures

Person specific:

• 2 years+ in a similar environment
• Sound knowledge of commercial software applications including Microsoft technologies (Windows, Office 365, Active Directory, Exchange Online, Entra ID) and infrastructure products and applying them to a business environment
• CompTIA A+
• Microsoft 365 Certified: Endpoint Administrator Associate
• CT BTEC Level 3 System Support
• First Line Analyst experience
• Excellent IT skills and experience in installing and supporting laptops, PCs, printers and peripherals in a networked environment
• Experience in the setup and configuration of mobile devices
• Experience in writing systems documentation
• Experience with utilising ITIL / Helpdesk systems
• Excellent communication and customer service skills, both internally and externally
• Excellent organisational skills
• Flexible approach

Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

• Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.