ABOUT THE ROLE

The Restore Technology IT Team is seeking a proactive and customer-focused IT Support Technician to join us at either or site in Cardington. You will be the first point of contact for IT support requests, providing effective technical assistance and ensuring high levels of customer satisfaction. Your role will involve diagnosing and resolving technical issues, escalating complex cases, and supporting the day-to-day IT operations of the organisation. This is a role that will be based at our Cardington depot, and there will be a requirement to travel to our other regional depots from time to time.
This is a fantastic opportunity to thrive in a fast-paced environment, working on a variety of tasks from troubleshooting technical issues to supporting IT improvement projects.

DUTIES & RESPONSIBILITIES

• Respond to and resolve technical support requests via phone, email, or ticketing systems
• Diagnose and troubleshoot hardware, software, and network issues
• Configure and deploy workstations, printers, and other peripherals
• Assist with user account creation, password resets, and access permissions within Restore Technology production systems
• Install, update, and provide support for common business applications (e.g., Microsoft Office Suite, email clients)
• Perform basic troubleshooting of network connectivity issues, including Wi-Fi and LAN connections
• Maintain accurate records of support requests, resolutions, and IT assets
• Escalate unresolved issues to higher-level support or external providers when necessary
• Assist with IT projects aimed at improving systems and processes across the business