JOB DESCRIPTION

SMS Environmental Ltd is looking for a qualified IT Support Technician to join our team. The Technician will be responsible for providing technical assistance and support to our office-based and remote workforces. The ideal candidate will have a passion for helping others and will be able to provide quality service in a timely manner.

SKILLS & QUALIFICATIONS

• Bachelor’s degree in related field OR equivalent experience
• 2 years IT Support front facing experience to a minimum of 50+ users, both desktop
• and remote
• Strong computer skills including Google G-Suite of software, Microsoft Office Suite (Word, Excel, Outlook) and Windows OS
• Strong communication skills (written, verbal) required; written and verbal communication skills required; intermediate to advanced level computer skills preferred
• End-user training an advantage

• Provide quality service to colleagues by offering technical support on all aspects of their computer systems
• Provide assistance with hardware and software installation, upgrades, and troubleshooting
• Maintain an organised and efficient work space
• Communicate with Operational departments and teams to ensure end-user satisfaction
• Participate in continuous improvement activities
• Complete daily task lists, documentation, and other administrative tasks as assigned by management
• Work in a safe manner at all times according to company and industry standards
• Follow all company policies and procedures
• Perform other duties as assigned by management