IT Support Technician at Somnia, Inc.

Harrison, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

65000.0

Posted On

01 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows, MacOS, Hardware troubleshooting, Software installation, Networking equipment, IT inventory management, Asset management, Imaging, System provisioning, Data recovery, Peripheral support, Phone systems, HIPAA compliance, Technical support, Help desk

Industry

Hospitals and Health Care

Description

Overview POSITION DESCRIPTION: We are seeking a dependable and technically skilled IT Support Technician to join our growing team at a leading healthcare anesthesia management company. In this hands-on role, you will be responsible for the day-to-day support, maintenance, and deployment of end-user computing equipment and technology infrastructure across our headquarters. You will play a critical role in enabling our clinical and administrative staff to operate efficiently and securely in a fast-paced, compliance-sensitive environment. DETAILS: Salary: $60,000 - $65,000/year, commensurate with experience. Benefits: Medical, dental, vision, basic life, 401(k) with matching. Department: Information Technology. Reports To: Director of Information Technology. FLSA Classification: Non-Exempt. Format & Schedule: Hybrid. On-site approx. 3 days/week, typically Mon. - Wed., but can vary. Support Tech must participate in an on-call rotation from 6 - 8pm once per month. Location: Somnia Corporate HQ - 450 Mamaroneck Ave, Harrison, NY 10528. Responsibilities RESPONSIBILITIES: I. Hardware & Software Support Test, configure, and prepare computer equipment for deployment to end users. Troubleshoot and fix hardware and software problems on laptops, desktops, tablets, monitors, phones, and networking devices. Perform hardware repairs and upgrades on Windows and Mac-compatible devices. Install, update, and maintain operating systems and standard software applications. Perform OS imaging and system provisioning for new and replacement devices. Conduct hardware backups and data recovery operations for archiving purposes. II. Peripheral & Device Management Install, configure, and troubleshoot printers, scanners, and related peripheral devices for headquarters users. Provide ongoing support for phone systems and networking equipment. III. IT Inventory Management Maintain accurate and up-to-date records of all IT hardware assets using the A-Track inventory management system. Document hardware distribution, assignments, and lifecycle status for all IT equipment. IV. Administrative & Departmental Support Perform medical records scanning in support of the Revenue Cycle Management (RCM) team. Assist with document scanning and digitization needs for various internal departments. Support the office manager with the setup and configuration of office equipment. Assist with additional departmental tasks and projects as assigned. Qualifications SKILLS/QUALIFICATIONS: Proficiency with Windows and macOS operating systems, including installation and imaging required. Practical knowledge of computer hardware components with the ability to perform repairs and upgrades required. Experience configuring and supporting networking equipment, phones, and peripheral devices required. Strong attention to detail and the ability to maintain accurate asset inventory records required. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment required. Familiarity with HIPAA compliance requirements and the handling of protected health information (PHI) preferred. EDUCATION/EXPERIENCE: Hands-on experience in an IT support or help desk role with direct exposure to hardware and software troubleshooting required. Experience working in a healthcare or medical office environment preferred. Experience with asset management or IT ticketing systems preferred. Associate’s or Bachelor’s Degree in Information Technology, Computer Science, or a related field (or equivalent work experience) preferred. CompTIA A+, Network+, or similar IT certification a plus.

Responsibilities

The IT Support Technician will manage the deployment, maintenance, and troubleshooting of end-user computing equipment and technology infrastructure. They will also maintain accurate hardware inventory records and provide administrative support for internal departments.