About us:

Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and friendly culture across our store network which currently includes over 200 stores across Australia and New Zealand. Storage King is a market leader in self-storage and with continued growth plans it is an exciting time to become involved with our brand.

Certified Great Place to Work – 2025/2026 in both Australia and New Zealand

The Role:

We currently have a full time position available for an IT Support Technician to join our Tech Support Team, based in North Sydney. This role reports to the IT Support Tech Manager and is key to supporting day-to-day technology operations across our stores, Contact Centre, and Head Office.

The IT Support Technician provides Level 1 and Level 2 technical support across hardware, software, VOIP, and networking systems. The role also contributes to IT innovation, system implementation, process improvement, and asset management.

Working hours:

Monday to Friday - 11am to 7pm

Total 38 hours per week

Roster is subject to change. Some flexibility will be required for this role.

Office hours:

Monday to Friday 7am to 7pm

Saturday and Sunday 9am to 5pm

Responsibilities:

• Triage and resolve IT support requests via FreshService
• Troubleshoot hardware, software, VOIP, and network issues
• Support key systems including Microsoft 365, Azure, Storman Cloud, 8x8, MDM, FreshService, and Jira
• Manage IT assets from deployment through to secure decommissioning
• Oversee user onboarding, offboarding, and account management
• Collaborate with IT & Innovations on upgrades, testing, and rollouts
• Liaise with vendors for solutions and enhancements
• Create and maintain user training documentation

What you will need:

• Experience in a multi-site IT support environment
• Strong troubleshooting skills and customer-first approach
• Proficiency with Microsoft Office 365 and Azure
• Knowledge of networking fundamentals, MDM tools, and ITSM platforms
• Effective written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Certificate IV or Diploma in IT (or related field)
• Relevant vendor certifications (Microsoft, Ubiquiti, etc.) desirable
• Experience with VOIP systems and Storman Cloud advantageous

In return we offer:

• Competitive salary + short term incentive
• Flexible working environment and strong team culture
• Full training and career progression opportunities
• Discounted health insurance through Medibank
• Assure Wellbeing Program – access to a wide range of free, confidential support services for you and your immediate family. This includes professional counselling, nutrition and lifestyle coaching, financial and legal advice, and wellbeing tools to help you thrive both at work and in life.
• Paid Parental Leave – generous paid leave for primary carers (16 weeks) and partners (4 weeks) after 12 months of service, supporting you during one of life’s most important milestones.
• Access to exclusive retail discounts on fashion, groceries, travel, and more via our employee platform.

Self-storage is a growing industry, and technology plays a critical role in supporting our customers and operations. If you are passionate about IT, problem solving, and working as part of a close-knit team to deliver exceptional outcomes, this role is a great fit.

If this sounds like the opportunity you’ve been looking for, we’d love to hear from you – apply today!

We value the important work recruitment agencies do, but all our hiring is managed exclusively by our internal recruitment team. We kindly ask agencies not to contact us regarding these opportunities. Thank you for your understanding.

Job Description:

1. Analyse client IT business requirements and existing system architecture, evaluate constraints and risks, and propose optimal network and system design solutions.
2. Design, plan, configure and deploy core servers, workstations, enterprise networks, firewalls, VPNs and virtualised infrastructure for clients; conduct design reviews and technical validation.
3. Architect and integrate resilient network systems to support pharmacy POS and dispensing hardware, ensuring the integrated design meets operational, security and performance requirements.
4. Monitor network and system performance metrics, analyse capacity and security trends, identify bottlenecks and recommend infrastructure improvements.
5. Diagnose complex LAN, WAN, server and network system issues, conduct root-cause analysis and implement engineered remediation solutions.
6. Design and deploy enterprise cybersecurity controls, architect backup and disaster recovery frameworks for client IT environments.
7. Plan and coordinate IT infrastructure upgrades and system rollouts; develop test plans, conduct technical validation and liaise with technology vendors.
8. Develop and maintain comprehensive technical design and operational documentation for network and system environments.
9. Provide specialist technical consultation for network and system architecture matters.

Qualification:

1. A bachelor’s degree or higher qualification in IT related major.
2. Over 5 year of related IT work experience.
3. Solid grasp of core network protocols and architecture.
4. Practical experience in network security configuration.
5. Proficient in server and virtualisation technologies.
6. Familiar with storage and disaster recovery mechanisms.
7. Excellent troubleshooting and cross-team communication skills.