· Advanced troubleshooting for Trellix employees: hardware break fixes, network print solutions (desktop/laptop, printer, mobile device, and network peripherals).
· Providing technical support for local and remote users
· Configuration and Deployment of Windows and iOS computers
· Prepare, ship and receive computers and accessories.
· Maintain stockroom inventory and ensure all assets are accounted for.
· Assist with procurement of new hardware and the proper disposal of aged hardware.
· Timely and consistent completion of assigned tickets and requests, ensuring accurate and complete information.
· Assisting users with VPN connection troubleshooting and managing two factor authentication for new and existing employees.
· Audio Visual (A/V) support (Google Meet - Logitech) and troubleshooting
· Work with the network team to resolve issues (WIFI, DHCP, DNS, VLAN, Switch Ports).
· Telephone support
· Provide hands on assistance for other technology teams when needed
· Ability to interact with executive leadership to resolve Level 3 critical issues

EXPERIENCE

· May need to see if we can find someone with a little more desktop support experience.
· Also, if we have some younger fresh out of college candidates or close to graduating with slightly less experience. I’d be interested in those as well.

Please refer the Job description for details