JOB DESCRIPTION

Are you a tech-savvy problem solver who’s passionate about providing excellent IT services to schools? If so, then this is a fantastic opportunity to join a forward-thinking, rapidly growing IT company. We are based in Wolverhampton and support schools across the country and we are currently looking for a curious minded, driven Customer Support Technician to provide IT support to a variety of schools based in Wolverhampton, Wheaton Aston and Manchester.
Duties:
- Provide technical support and troubleshooting for computer hardware, software, and network-related issues
- Install, configure, and maintain computer systems and peripherals
- Set up and manage user accounts and access permissions
- Monitor and analyse network performance, including VPN, LAN, DNS, and Firewall
- Collaborate with team members to resolve IT issues and implement solutions
- Document and track support tickets using our ticketing system, Freshdesk
- Assist with software installations and updates
- Conduct regular system maintenance tasks, such as backups and updates
- Attending schools following a schedule and providing hands-on IT support and advice to our customers.
This role offers a variety of experiences, and no two days are the same.
Working in schools means you will be responsible for Hardware (PCs, Laptops, Tablets, Wifi, Servers, Backup Systems, Projectors/Interactive Displays, and more), Software (Cloud platforms (Azure/Office 365/Google Workspace), School MIS Systems, Windows Server, Hyper V, VMWare and a wide range of other software), providing face to face support on issues such as Cyber Security, Data Protection, Accessibility, and documenting and tracking support tickets using our ticketing system, Freshdesk.

WHAT WE NEED

• Relevant level 3 industry specific qualification
• Experience with platforms such as Windows Server, Office365, Google Workspace, Windows Operating System, Android, and iOS.
• Experience using InTune
• Strong analytical and problem-solving skills to diagnose and resolve technical issues
• Proficiency in computer hardware setup, configuration, and troubleshooting
• Knowledge of network protocols, VPNs, LANs, DNS, and Firewalls
• Excellent communication skills to effectively assist users with technical problems in a way that respects our values and ethos
• Resilience, flexibility and ability to work independently as well as collaboratively in a team environment
• Minimum two years of experience working in an IT support role
• Methodical and well organised
• Full UK driving licence with no more than 3 penalty points and access to own vehicle
• Right to work in the UK
• Wiling to commute - the schools are based across Wolverhampton, Wheaton Aston and Manchester. Before applying please ensure you are within a commutable distance to WV3, WV6, WV8, WV10, ST19, M12.

Are you looking for a dynamic role where you can shape the future of a rapidly growing Managed Service Provider? At Concero, we’re passionate about leveraging cutting-edge technology and delivering outstanding customer service. We’re also committed to creating a workplace that values your input, encourages innovation, and actively drives positive change. If you’re excited by the potential of emerging technologies and want to be part of a team that’s paving the way forward, we want to hear from you so send us your CV and a covering letter today!
As an equal opportunities employer, we celebrate diversity and encourage everyone to bring their authentic selves to work. We are dedicated to maintaining a workplace where regardless of background, all team members and those who have contact with our Company are free from discrimination, and are given the space to thrive. We are also proud proud to support veterans through our commitment to the Armed Forces Covenant.