IT Support Technician — Job Description (Indeed format)

Position: IT Support Technician

Location: Full Time

About the role

We’re seeking an IT Support Technician to provide day-to-day technical support to staff. You’ll troubleshoot hardware and software issues, support users via tickets and helpdesk channels, and help maintain reliable IT systems.

Key responsibilities

• Provide first-level IT support via phone, email, and helpdesk tickets
• Troubleshoot issues across Windows, Microsoft 365, and common business applications
• Assist with onboarding/offboarding: account access, device setup, software installs
• Support peripherals (printers, scanners, conference room devices) and basic network connectivity
• Perform routine checks, updates, and desktop/laptop maintenance
• Document issues and resolutions in the ticketing system
• Escalate complex issues to senior engineers/vendors and follow through to resolution
• Maintain a clean, secure workplace standard for IT equipment and data

Required skills & experience

• Experience in an IT support / helpdesk role (or equivalent)
• Strong troubleshooting and customer service skills
• Working knowledge of Windows OS and Microsoft 365
• Ability to prioritize tickets and meet service targets
• Clear communication and reliable follow-through

Preferred

• Experience with Active Directory / Azure AD
• Basic networking knowledge (TCP/IP, DNS, DHCP)
• IT certifications (e.g., CompTIA A+, Microsoft)

How to apply

Click “Apply Now” on this listing and submit your resume.

Pay: From $6,426.00 per month

Benefits:

• Childcare assistance
• Dental insurance
• Health insurance
• Housing allowance
• Life insurance
• Maternity leave
• Parental leave
• Referral program
• Visa sponsorship
• Vision insurance
• Work Location: In person