IT SUPPORT TECHNICIAN

Gold Coast, Full Time | Competitive Salary + Bonuses + Growth Opportunity
TechLink Managed IT is on the lookout for a proactive and customer-focused IT Support Technician who loves solving problems, learning new technologies, and helping clients succeed.
You’ll be part of our frontline support team, assisting with Level 1 technical issues, project setups, and ongoing client support - both on-site and remotely. This role is ideal for someone who enjoys variety, thrives in a collaborative team, and wants to grow their career in a fast-moving MSP environment.

ABOUT US

TechLink Managed IT is the IT arm of TechLink Solutions Group- a fast-growing MSP based on the Gold Coast with a growing national presence. We handle everything from IT support and cloud services to cyber security, internet, phones, and digital solutions. What we’re about? Keeping business tech simple, secure, and scalable so our clients can focus on what they do best.
We’re not your typical IT company. Yes, we take our work seriously - but not ourselves. Culture comes first here: joint lunches on Fridays with games, a few rounds of pool or Mario Kart, and a crew that genuinely backs each other.
Our founder started as a Level 1 Tech and built TechLink to do things better - for clients and for the people behind the tech. We’re big on growth, training, and playing to your strengths while helping you level up in the areas that need it. If you’re proactive, curious, and keen to grow with us, we’ll back you all the way.

SKILLS AND EXPERIENCE REQUIRED:

• Office/Microsoft 365 Administration
• 
  
• Including SharePoint, Security, Teams Phone System, Azure, and desktop Applications

• Remote Desktop Services
• LAN/WAN networking

SKILLS AND EXPERIENCE DESIRED (BUT NOT ESSENTIAL):

• Deploying Windows Server and Windows Server Technologies
• Experience with Virtualisation Technologies
• Experience with more advanced networking (802.1q, 802.1x, dynamic routing etc)
• Firewalls (creating/editing rule bases, remote access and site to site VPNs)
• IP Telephony
• Experience with desktop presentation - Microsoft RDS or Azure Virtual Desktop
• Experience with security platforms and processes.

We’re looking for someone who can:

• Provide high Level 1 technical support both on-site and remotely.
• Assist with setting up, installing, and onboarding new and existing projects for our clients.
• Document solutions, environments, and processes for our clients.
• Travel as required from time to time

To ensure effective project delivery, you will utilise various systems, including Autotask, IT Glue, Datto RMM, and Microsoft 365 Management applications.