At The Urban Plumber, we pride ourselves on being more than just a plumbing service — we are a modern, innovative company that combines traditional craftsmanship with cutting-edge technology to deliver exceptional service to our customers. As we continue to grow, we recognize that technology plays a vital role in everything we do — from scheduling and communication to customer service and operational efficiency. That’s why we are seeking a dedicated IT Support Technician to join our team and ensure our technology runs as smoothly as the services we provide.

POSITION SUMMARY

As an IT Support Technician, you will be the first point of contact for all technology-related needs within our organization. You will provide technical support to our office staff, field teams, and management, helping them resolve hardware, software, and network issues quickly and efficiently. This role requires someone who is proactive, resourceful, and passionate about ensuring a seamless IT environment that enables our employees to stay connected and productive.

QUALIFICATIONS & SKILLS

• Diploma or degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• 1–3 years of experience in an IT support or help desk environment.
• Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business software.
• Familiarity with networking concepts (LAN/WAN, Wi-Fi, routers, switches).
• Excellent problem-solving skills with the ability to think critically and act quickly.
• Strong communication and interpersonal skills — able to explain technical solutions to non-technical staff.
• Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.
• A proactive attitude with a willingness to learn and grow within the role.

• Provide first-level technical support to staff by diagnosing, troubleshooting, and resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems, mobile devices, and software applications.
• Support the integration and maintenance of scheduling, CRM, and plumbing-related software systems.
• Manage user accounts, permissions, and access across internal systems and applications.
• Maintain accurate documentation of technical issues, solutions, and best practices.
• Assist with the setup and configuration of new hardware, including desktops, laptops, tablets, and smartphones.
• Monitor system performance, ensuring uptime, security, and data integrity.
• Collaborate with external vendors and service providers when necessary.
• Provide training and guidance to staff on technology usage, best practices, and security awareness.
• Support IT projects such as upgrades, migrations, and system improvements.