IT Support Technician (Thrive Group) at Thrive Group

Hamilton, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

24.68

Posted On

21 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Network Hardware, PC Operating Systems, Microsoft Exchange, SQL, SharePoint, Data Backup, Security, Web Content Management, Organizational Skills, Communication Skills, Multi-tasking, Project Management, Problem Solving, Attention to Detail

Industry

Hospitals and Health Care

Description

Thrive Group is excited to welcome an IT Support Technician to our IT Team for a one-year, part-time contract opportunity. Thrive Group provides a spectrum of integrated services to nurture and care for individuals to live their healthiest and most fulfilling lives. By bringing together like-minded organizations. Thrive Group is responsible for the operation of four member organizations: St. Peter’s Residence at Chedoke AbleLiving Services Capability Support Services Idlewyld Manor Thrive Group is proud to be certified as one of Canada’s Great Places to Work®! In addition, we have been recognized and awarded as: 2024 & 2025 Best Workplaces with the Most Trusted Executive Team 2024 Top 50 Best Workplaces in Canada 2024 Best Workplaces in Health Care 2023 Best Workplaces for Giving Back Position Summary: Reporting to the IT Security and Infrastructure Manager, this position is responsible for end-to-end responsibility for customer calls providing timely, reliable, and customer-service focused resolution from receiving customer calls through to resolution; for ensuring the proper functioning of user workstations, software, and peripherals, and providing on-site and remote technical support to staff across all Thrive Group locations. This position sets up user accounts, permission, and access rights, performs data backup, security, and recovery functions as assigned. Assists with the maintenance of the corporate website. Qualifications: Post-secondary diploma in computer sciences with basic knowledge of network and PC operating systems, including Microsoft Exchange, SQL, and SharePoint required. Experience of current network hardware, protocols, and standards beneficial. Able to manage multi concurrent projects. Previous experience building and maintaining web content preferred. Good organizational, communication and written skills; and ability to multi-task in a fast-paced environment required. After-hours work will be necessary due to project schedules, deadlines, and/or reliability issues. Must possess a valid driver’s license and reliable vehicle, Job Type: Contract Part-Time (1-year) Pay Range: $21.29 - $24.68 per hour Application Closing Date: Tuesday, January 27th, at 11:59 p.m. We are currently hiring to fill an existing/new position on our team. While we thank all applicants for their applications, only those advancing to the interview stage will be contacted At Thrive Group, we embrace equity, diversity, and inclusion. Our commitment to this is directly linked to our organizational values of Teamwork, Honesty, Respect, Innovation, Versatility, and Excellence. Thrive Group strives to attract, develop, and retain a workforce that is as diverse as the residents, clients, and customers we serve and are committed to providing an accessible candidate experience through the recruitment and selection process. Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at 289-309-8477 or email hr@thrivegroup.ca

Responsibilities

The IT Support Technician is responsible for providing timely and reliable resolution to customer calls and ensuring the proper functioning of user workstations, software, and peripherals. This includes setting up user accounts, performing data backup and recovery functions, and assisting with website maintenance.