Company
Established in South Africa in 1959, thyssenkrupp Uhde South Africa is the local subsidiary of thyssenkrupp Uhde. Underpinned by a global footprint with local presence, we are a market-leading technology, engineering, construction and service partner for industrial plants and systems.
Combining over 100 years of global experience with over 60 years of local African know-how, thyssenkrupp Uhde Africa is a specialist provider of a range of advanced chemical technologies and integrated, environmentally friendly EPC (Engineering, Procurement and Construction) solutions and services.
As an environmentally-responsible company, our vision is to create a livable planet through engineering green solutions.

EDUCATION

The ideal candidate should at least have a Diploma in Information Systems or related with a minimum of 1-2 years’ experience in desktop support, helpdesk, or IT technician role.

ADVANTAGEOUS SKILLS

• Experience with Windows Server environments
• Basic networking configuration or support experience
• Exposure to Active Directory, VPN setup, endpoint protection tools
• Familiarity with engineering or enterprise applications

The successful incumbent will have excellent technical hands-on ability to troubleshoot and resolve user and workstation issues.

Essential Duties and Responsibilities:

• Provide first-line desktop and user support for local and remote users
• Troubleshoot and resolve user issues related to hardware, software, printers, network connectivity, and Microsoft Office applications
• Set up new user accounts, devices, and applications
• Assist with the support and maintenance of VPN and remote access technologies
• Liaise with vendors for hardware and printer support where necessary
• Log and track helpdesk calls using the internal system
• Maintain user documentation and standard operating procedures