QUALIFICATIONS

• Minimum of a High School Diploma or equivalent;
• Friendly and effective communication skills (written and verbal);
• Demonstrated record of providing excellent customer service;
• Demonstrated attention to detail;
• Experience with Google Workspace for Education;
• Ability to work cooperatively with others as part of a team;
• Ability to work independently, be self-directed, and motivated;
• Ability to prioritize and adapt quickly to changing environments;
• Ability to meet established deadlines;
• Ability to embrace changing technologies;
• This position requires travel throughout the district so reliable transportation is a must (mileage reimbursement is available);
• Maine DOE CHRC Approval.

NOTE:

The above job description reflects the general requirements necessary to describe the principal functions or responsibilities of the job identified and shall not be interpreted as a detailed description of all work requirements that may be inherent in the job, either at present or in the future.

PERFORMANCE RESPONSIBILITIES: GENERAL

• Serve as the first point of contact for support requests;
• Assist in inventory life-cycle management;
• Support major technology initiatives;
• Perform additional duties as assigned by the Director of Technology or their designee.

PERFORMANCE RESPONSIBILITIES: SPECIFIC

• Receive, respond to, and route support requests from students, staff, and families with informed advice;
• Respond to phone inquiries and trouble reports by creating tickets to expedite resolution;
• Provide first-level technical assistance by resetting passwords and updating login accounts across different software platforms for district and community users;
• Ensure timely escalation of helpdesk tickets when appropriate and as needed;
• Utilize department helpdesk software to document all work performed;
• Assist staff and teachers in troubleshooting peripherals;
• Assist staff and teachers in troubleshooting classroom audiovisual systems;
• Set up and take down audiovisual equipment in other larger spaces (board meeting discussion system, camera, etc.). This may require working outside of regular hours;
• Keep abreast of technology developments that may impact the department;
• Interface and consult regularly with technology team members