IT Support Technician

at  Trusted Technology Partnership

JOIN US AS AN IT SUPPORT TECHNICIAN

We are looking for someone eager to launch their career in IT Support.
This exciting opportunity involves resolving incidents using your initiative, knowledge, and problem-solving skills.
You will use remote support tools to remotely solve and fix issues and keep customers updated throughout the incident lifecycle.
Salary: £22308, (increase to £23k after successfully completing probation) + Benefits + Company Profit Share

ABOUT US

Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years.
We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Most recently we are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.
Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.
We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.
Join our friendly company, where a great team and a positive culture await you.
Job Types: Full-time, Permanent
Pay: £22,308.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Additional leave
• Company events
• Company pension
• Discounted or free food
• Free parking
• On-site parking
• Private dental insurance
• Private medical insurance
• Profit sharing
• Referral programme
• Sick pay
• Work from home

Schedule:

• Holidays
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Ringwood: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What is your expected salary?

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Location:

• Ringwood (preferred)

Work Location: Hybrid remote in Ringwoo

• Answering phone calls and the shared inbox emails helping to resolve IT issues within SLAs.
• Resolving incidents on initial contact when possible and keeping relevant parties updated on the progress.
• Action Incidents and Requests promptly and within SLA and escalate high-priority issues to relevant parties.
• Retain ownership of incidents and requests until resolution or escalation.
• Maintain service delivery against KPIs.
• Answering phone calls and actioning the shared inbox emails within SLAs.