IT Support Technician V at Sinch

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows, Macos, Microsoft 365, Azure, Active Directory, Android, Ios, Hardware troubleshooting, Software troubleshooting, Technical support, Identity and access management, IT infrastructure, Device management, Problem solving, Communication

Industry

IT Services and IT Consulting

Description

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! The essence of the role We are looking for a proactive and user-focused IT Support Technician to join our Global IT Support team in Bengaluru. In this role, you will provide first-line, on-site support to employees, ensuring smooth operation of IT systems, devices, and workplace technology. You will work closely with colleagues across global offices to resolve technical issues, maintain office IT infrastructure, and deliver a seamless end-user experience. Curiosity, a strong interest in technology, and a passion for problem solving are key to success in this role. As part of the Global IT team, you will help ensure that employees have reliable access to the tools and systems they need to perform their work effectively. You will also contribute to improving internal IT processes by documenting solutions and supporting device and software management across the organization. This role requires the ability to work independently while collaborating with global teams, taking ownership of IT issues, and ensuring timely resolution. Key Responsibilities First Line IT Support: Provide first-line support for IT-related issues, troubleshooting hardware, software, and connectivity problems for end users. Office IT Equipment Management: Install, configure, and maintain office IT equipment including laptops, peripherals, meeting room devices, and other workplace technology. Device Management & Troubleshooting: Manage company devices and perform software and hardware troubleshooting across Windows, macOS, Android, and iOS platforms. Microsoft 365 Administration: Assist with administration and support of Microsoft 365 services including user management, access support, and issue resolution. Identity & Access Support: Support user accounts and permissions through Azure and Active Directory. Documentation & Knowledge Sharing: Document common issues, solutions, and procedures to improve internal knowledge bases and support efficiency. Collaboration with Global IT Teams: Work closely with the Global IT support team to escalate issues when necessary and ensure consistent IT service delivery across locations. Who are you? Experience 2–3 years of experience working in IT Support or a similar technical support role. Must Have (Hard Skills) · Good knowledge of Windows and macOS operating systems. · Experience supporting Microsoft 365 administration. · Experience working with Azure and Active Directory. · Experience supporting Android and iOS devices. · Strong troubleshooting skills across software and hardware. · Fluency in written and spoken English. · IT degree or equivalent technical education. Nice to Have (Hard Skills) · Experience working in a Microsoft-based enterprise environment · Experience supporting global or distributed teams --- Soft Skills Must Have · Solution-oriented – Able to analyze problems and identify practical solutions efficiently · Cooperative – Works well with colleagues and global teams to resolve technical issues · Structured – Able to organize tasks, document solutions, and follow IT processes effectively Nice to Have · Stable – Calm and dependable when handling multiple support requests or urgent

Responsibilities

The IT Support Technician will provide first-line, on-site technical support for hardware, software, and connectivity issues. They will also manage office IT equipment, administer Microsoft 365 services, and document solutions to improve internal knowledge bases.