Provide first- and second-level technical support to employees

- Diagnose and resolve hardware, software, operating system, printer, and connectivity issues

- Set up, configure, deploy, and maintain computers, laptops, mobile devices, and peripherals

- Install, configure, and troubleshoot business applications and software

- Provide support for Microsoft 365 and other workplace productivity tools

- Manage user accounts, passwords, permissions, and access requests

- Assist with employee onboarding and offboarding, including account and equipment setup

- Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues

- Monitor, document, and follow up on IT support tickets

- Maintain accurate IT asset inventories and equipment records

- Assist with software updates,