ABOUT US

Windsor Motors are Ireland’s Favourite Motor Group. Established in 1964 with 12 state-of-the-art locations nationwide, we employ over 350+ people and work with some of the world’s leading automotive brands. Having recently been recognised as one of Ireland’s Best Managed Companies by Deloitte, it is our motivated and dedicated staff that lie at the core of our accomplishments. Through continued expansion across our group, we are now looking to recruit enthusiastic people who strive for excellence to join our team.
At Windsor we have been helping customers to buy and look after their cars for over 60 years. Whether you are looking for a new or used car, or need servicing or repairs for your current vehicle, you can trust us to give you the very best service.

KNOWLEDGE AND SKILLS:

You are a highly motivated and passionate individual striving to provide an exceptional service to both our customers and colleagues.

SKILLS NEEDED:

• Good working knowledge of Windows operating systems, MS Office, networking and printers
• Ability to diagnose and resolve issues involving common desktop applications.
• Ability to work independently, to take ownership of and resolve support problems.
• Commitment to learning and development of creative support solutions.
• Excellent communications and teamwork skills and a positive attitude are essential.
• Third level IT-related qualification would be desirable but not essential.
• Knowledge of SQL Server, Active Directory, Windows Server, Office 365 administration, Microsoft Dynamics 365, Citrix Virtual Apps, Microsoft Hyper-V
• Full Driving Licence would be desirable but not essential.

IT SUPPORT TECHNICIAN JOB PURPOSE

You will be responsible for IT Support across the Windsor Motor Group, being the first point of contact through our helpdesk support email and phone. You will be joining an existing team of 3 looking to ensure first class service to stakeholders in a quick and efficient manner. This role reports to the Head of IT. This role will be based in our Windsor Head Office in Park West. Travel to other Windsor sites may be required.

ABOUT THE ROLE:

The IT Support Technician is an integral role within the team, delivering front line, best-in-class service and support to IT end-users in Windsor Motors. This role is entry level and presents an opportunity to work and gain hands-on experience with a wide range of IT systems.

RESPONSIBILITIES:

• Provide initial point of IT support contact for all internal employees throughout the Windsor Group
• Resolve front-line support issues wherever possible.
• Provide proper problem escalation and follow-up both within the IT Department and with third-party suppliers.
• Monitor and control all incoming and outgoing e-mail traffic.
• Define and document helpdesk solutions and operating procedures.
• Monitor and maintain a Windows-based Server farm including Windows Server 2019, and Window SQL Server 2016, 2019. 2022, and 2025
• Monitor and maintain the Group’s Microsoft 365 tenancy.
• Ensure a high level of service and customer satisfaction.
• NB: the job description is a guideline and does not aim to detail every possible task and expectation. The job description may be subject to change from time to time.