WHO WE ARE

Founded in 1973 by Phillip J. Sass, Wisconsin Spice, Inc. has grown from humble beginnings, and today is regarded as a global power in the mustard industry. Sass started Wisconsin Spice, Inc., amidst a global mustard shortage, in an abandoned, 19th century feed mill. From humble beginnings, Sass constructed a 130,000 sq. ft. manufacturing facility which produces dry-milled mustards and prepared mustards, serving multiple distribution channels – Industrial Ingredients, Foodservice, and Retail. Today, Wisconsin Spice, Inc. is known as the largest miller of mustard seed in processing over 40,000,000 lbs. of mustard seed annually and supplying mustard to over 30 countries worldwide. Wisconsin Spice, Inc. continues to invest in growth and works tirelessly in adding value to customers’ businesses.

WHAT WE NEED:

The IT Support Technician provides technical assistance and support to end-users for hardware, software, and network-related issues. This role serves as the first point of contact for diagnosing and resolving technical problems, ensuring the smooth operation of IT systems across the organization.

RELATED JOB REQUIREMENTS

·Basic understanding of networking technologies and concepts
·Experience in supporting users and troubleshooting hardware/software issues
·Experience in Microsoft 365 administration
·Experience with Active Directory
·Experience in scan guns and label printer technologies preferred
· Basic understanding of current cybersecurity best practices. Not required, but would be beneficial
·Experience in ERP management/administration
·Software and hardware installation and troubleshooting skills
·Experience in Windows Server or Hyper-V. Not required, but would be beneficial
·Experience with customer support and creating technical documentation
·Experience in updating/patching software and hardware systems

OTHER SKILLS/ABILITIES

-Ability to demonstrate that the following traits are valued and executed:
o Partnerships among co-workers
o Accountability
o Receptiveness to feedback
o Trustworthiness and trusting of co-workers
o Nimbleness/flexibility
o Positive energy and attitude
o Results orientation
- Associate’s degree in computer science or a related field, strongly preferred but not required
-1-2 years of experience in IT support within office and operations settings
-Ability to handle multiple projects and tasks simultaneously must be demonstrated
-Ability to treat employees ethically and fairly must be demonstrated
-Highly structured organizational skills

· PTO

· Sign on bonus up to $3000
· Quarterly Bonuses
· Leadership Advancement Program
· Continuous Learning and Training Program
· Donation Matching Program
· Uniforms and PPE fully covered by company at no cost to employees
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related or un-related duties, as necessary, to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Work Location: In perso

Essential job functions of the IT Support Technician include, but are not limited to:
·Provide first-level technical support via phone, email, or in-person.
·Install, configure, and maintain hardware and software systems.
·Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices.
·Assist with onboarding/offboarding of users, including account setup and hardware allocation.
·Maintain inventory of IT assets and track service requests in a ticketing system.
·Follow established procedures and contribute to knowledge base documentation.