IT SUPPORT TECHNICIAN

Location: Kingston upon Hull, Hessle, HU13
Job Type: Full-time
Salary: Starting from £23,000 per annum (depending on experience)
Application Deadline: 08/08/2025

ESSENTIAL SKILLS AND EXPERIENCE

• Strong, methodical problem-solving abilities
• Excellent communication and interpersonal skills
• Solid understanding of Windows desktop operating systems and troubleshooting
• Hands-on experience installing and supporting Microsoft Office 365 products
• Good working knowledge of TCP/IP, Ethernet networking, routing, and firewalls
• Strong customer service orientation and ability to work well with end users
• Ability to work independently and as part of a collaborative team

DESIRABLE SKILLS

• Experience supporting Apple MacOS and iOS devices
• Familiarity with Linux and Android operating systems
• Experience with remote support tools (e.g., TeamViewer, AnyDesk)
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus

ABOUT THE ROLE

We’re looking for a proactive and customer-focused IT Support Technician to join our growing IT Support Team. In this varied and rewarding role, you’ll be responsible for providing first-line technical support to end users across multiple systems and environments. If you’re passionate about solving problems and delivering excellent customer service, this could be the perfect opportunity for you.
You’ll be supporting Windows desktops, Microsoft 365 environments, and network infrastructure while occasionally working with MacOS, Linux, and mobile platforms. Every day brings new challenges, and as our company grows, so will your opportunities for development and career progression.

KEY RESPONSIBILITIES

• Deliver remote and occasional onsite IT support to customers
• Diagnose and resolve issues related to Windows OS, Microsoft 365, and networking
• Install, configure, and troubleshoot Microsoft Office 365 applications and services
• Manage your workload using our internal ticketing system
• Take customer calls, raise and update support tickets, and ensure timely resolution
• Liaise directly with users to understand and explain technical issues clearly
• Maintain SLA compliance and ensure high levels of customer satisfaction
• Contribute to documentation and internal knowledge sharing