Required Skills and Experience:
- Technical Expertise: In-depth knowledge of Windows, macOS, and mobile operating systems (iOS/Android) along with experience in
supporting hardware such as desktops, laptops, and mobile devices.
- Software Proficiency: Strong understanding of common business applications like Microsoft Office 365, VPN, remote desktop applications,
and endpoint management tools.
- Experience in Imaging & Deployment Tools: Hands-on experience with SCCM, MDT, or similar tools for OS deployment and device imaging.
- IT Security Awareness: Understanding of security policies, endpoint protection, and compliance standards (e.g., encryption, antivirus,
patch management).
- Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently, both remotely and in person.
- Communication Skills: Excellent verbal and written communication skills for interacting with end users and IT teams.
- ITIL Awareness: Familiarity with ITIL principles and experience with incident, problem, and change management processes.
Strong knowledge of Windows and macOS operating systems.
- Experience troubleshooting hardware, software, and networking issues.
- Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk, Microsoft Remote Desktop).
- Basic understanding of ITIL principles and incident management processes.
- Excellent communication skills, both written and verbal.
- Ability to work independently and prioritize tasks effectively to the team members
Preferred Qualifications:
- Bachelor’s degree in IT, Computer Science, or a related field
- Certifications such as CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, or similar.
- Experience with cloud platforms like Microsoft Azure or AWS.
- Knowledge of virtualization technologies (e.g., VMware, Citrix).
- Experience supporting Office 365, Active Directory, and VPN technologies.
- Previous experience in a deskside or helpdesk support role.
Job Type: Full-time
Pay: 630,000.00Kč per yea

Please refer the Job description for details