IT Support at The Omega Institute

Rhinebeck, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

0.0

Posted On

01 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Technical Assistance, Customer Service, MS Office, PCs, Macs, Troubleshooting, Communication, Team Player, Problem Solving, Virus Protection, Spyware Removal, System Upgrades, On-boarding, Training

Industry

Health;Wellness & Fitness

Description

NOTE: This is a non-residential, seasonal (May - October) position. Before submitting your application, please read our Frequently Asked Questions [https://www.eomega.org/jobs-service/seasonal-staff-volunteer-opportunities#seasonal-staff-faq]. Omega Seasonal Staff Experience Omega’s seasonal staff experience offers the unique opportunity for individuals to contribute professional skills and compassionate customer service while thriving in a vibrant learning-oriented environment. * Contribute Meaningful Work – Join a team of people who are passionate about contributing to a meaningful cause. * Learn and Grow – Enjoy access to specially designed Holistic Education Program [https://www.eomega.org/jobs-service/seasonal-staff-volunteer-opportunities#benefits] classes, trainings, and events. * Immerse in Nature – Explore Omega's beautiful 250-acre campus and amenities [https://www.eomega.org/visit/visit/rhinebeck-campus]. Seasonal Staff Commitment We seek individuals who are committed to providing exemplary work in support of our mission [https://www.eomega.org/about/overview/vision-mission-values-aspirations], and who model our values – Holism, Community, Sustainability, Service, and Integrity. Seasonal staff members represent Omega as excellent stewards of professional and compassionate service. Each interaction with workshop participants, faculty and fellow staff members, creates the Omega experience. Job Description IT Support: non exempt, full-time; on average 35 hours per week. Reports to IT Manager. Summary IT Support is responsible for providing technical assistance and support for incoming questions and issues related to computer systems, phone systems, copiers, fax machines, printers, certain software and hardware, as well as cleaning and maintaining computers, troubleshooting, and repairing minor computer problems that arise. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Identify and organize support tickets and requests according to priority; communicate with staff about the status of their support tickets and requests * Route support tickets to IT staff as appropriate and tracks the status of all open incidents and support tickets, reporting progress and status back to the initiator of the incident or support ticket * Assist with fieldwork and repairs as requested * On-board new employees, including computer setup and training on how to use computer, phone, and email systems * Train users on MS Office applications and help troubleshoot problems with those applications on an ongoing basis * Other duties as required by the Supervisor Work Details * This position functions in Omega's administrative offices and on the Omega campus. * This is a full time position. The work schedule will be created with campus operational needs, and needs of the department, as critical factors. Weekend availability may be required. Physical Requirements * Ability to frequently work outdoors in all weather conditions. * Ability to frequently move items that weigh 30-50lbs for various needs. * Ability to remain in a stationary position 50% of the time * Ability to traverse a hilly campus in diverse weather conditions * Ability to position self to perform diverse job tasks as necessary * Ability to communicate information and ideas so that others will understand. Must be able to exchange accurate information in these situations. * Ability to observe details at close range. Required Experience/Qualities * 2+ years of IT experience. * Experience with PCs and Macs. * Good working knowledge of MS Office applications. * Strong aptitude with personal computers, both PC and Mac, Spyware removal, virus protection and system upgrades. * Good written and oral communication skills. * Strong customer service skills. * Ability to follow detailed instructions. * Team player. * Alignment with Omega's mission, goals, and core values. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Compensation Seasonal staff work full-time for six months, between early-May through late-October. Seasonal staff receive a compensation package that includes: * Wage * One delicious meal [https://www.eomega.org/visit/visit/rhinebeck-campus/meals] during each work shift * Access to Omega’s staff benefits [https://www.eomega.org/jobs-service/seasonal-staff-volunteer-opportunities#benefits] This compensation package is at minimum equivalent to the New York State minimum wage. ---------------------------------------- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Omega complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable New York State or local laws. Consistent with those requirements, Omega will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to satisfactorily perform the essential functions of the job, unless doing so would create an undue hardship. Omega Institute for Holistic Studies, Inc. (“Omega”) is an equal opportunity employer and complies with all applicable federal, New York State, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all. As a community of learners, we are committed to putting our organizational aspirations into practice, as outlined in our [https://www.eomega.org/about/more/justice-equality-diversity-inclusion-statement%22%20%5Ct%20%22_blank]Justice Equity Diversity Inclusion (JEDI) Statement. [https://www.eomega.org/about/more/justice-equality-diversity-inclusion-statement] Omega strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of actual or perceived race; color; creed; age; religion; national origin; citizenship status; sex (including pregnancy, childbirth, and related medical conditions); gender (including gender identity); sexual orientation; disability; marital status; partnership status; familial status; status as a victim of domestic violence, stalking, or sex offenses; genetic predisposition; veteran’s status; military status; or any other basis protected under applicable federal, state, or local laws, regulations, or ordinances. All Omega employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Responsibilities

The IT Support role involves providing technical assistance and support for various computer systems and troubleshooting minor issues. Responsibilities also include managing support tickets, on-boarding new employees, and training users on software applications.