JOB OVERVIEW

This work experience placement is designed for individuals interested in starting a career in IT support. The role will provide exposure to day-to-day IT operations, allowing participants to gain hands-on experience in troubleshooting, system support, and customer service within a professional environment.

REQUIREMENTS

• Interest in IT, technology, or related fields.
• Basic knowledge of computers and software (e.g., Microsoft Office, Windows/MacOS).
• Strong communication and problem-solving skills.
• Willingness to learn and work under supervision.
  If you are enthusiastic, driven, and ready to start a rewarding career in IT, we would love to hear from you.
  Job Type: Full-time
  Work Location: In perso

• Assist with diagnosing and resolving basic hardware and software issues.
• Provide first-line support to staff and learners, including password resets, account access, and software queries.
• Support the setup and configuration of laptops, desktops, mobile devices, and peripherals.
• Learn to log, track, and update IT support requests through the service desk system.
• Assist with installing and updating software applications under supervision.
• Support IT team members in maintaining IT equipment, networks, and printers.
• Shadow IT staff to gain insight into network administration, cybersecurity basics, and IT asset management.
• Follow IT procedures and escalate issues to senior staff when needed.